The smarter way to serve customers: AI for customer service
Understand the profound impact and potential of generative AI for customer service
Generative AI is positively disrupting the world of customer service. The potential is reaching new heights yet companies are slow or hesitant to adopt.
In this webinar, IBM explores generative AI’s potential to drive market differentiation, enhance customer satisfaction, achieve cost savings, and boost employee productivity and efficiency.
Watch now to:
- Understand the profound impact & potential of generative AI in customer service
- Explore real-world client use cases and applications of this technology
- Learn about the ethical and security considerations related to generative AI
- and Discover how generative AI is shaping the future of service and CX transformation.
Provided by IBM
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European Commission opens public consultation on draft for high-risk AI guidelinesNews Guidance aims to help organizations and regulators decide whether their AI products and deployments need to conform to tougher rules
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Microsoft reveals Surface Pro and Surface Laptop for BusinessNews New 13in Pro and Laptop claim big performance improvements and vast AI capabilities
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How AI code is changing software developmentITPro Podcast At firms like OpenAI the majority of code is now generated with AI tools
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Managing tech costs in a volatile marketITPro Podcast Rising energy prices and sprawling cloud environments make the jobs of CIOs and CFOs harder than ever
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The first hurdle is the hardest in generative AI adoption – and businesses keep fallingAnalysis AWS’ UK chief said AI advances “feel like magic” at its recent London summit, but many firms are facing the reality of sluggish gains
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SugarCRM rebrands in AI-driven CRM and channel pushNews The software vendor said the move reflects its push to deliver more proactive, action-led sales capabilities
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IBM’s Confluent acquisition will give it a ‘competitive edge’ and supercharge its AI credentialsAnalysis IBM described Confluent as a “natural fit” for its hybrid cloud and AI strategy, enabling “end-to-end integration of applications, analytics, data systems and AI agents”.
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IBM layoffs loom as ‘single-digit percentage’ of global workforce set for cutsNews Headcount at the cloud giant has been decreasing steadily in recent years
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AI tools are a game changer for enterprise productivity, but reliability issues are causing major headaches – ‘everyone’s using AI, but very few know how to keep it from falling over’News Enterprises are flocking to AI tools, but very few lack the appropriate infrastructure to drive adoption at scale
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CEOs think workers are becoming hostile to AI tools, but they’re pushing ahead with adoption anywayNews Executives are driving the adoption of AI tools despite concerns workers will push back
