A fault with the Police Scotland website has severely limited members of the public from reporting crimes against them.
The force’s online form for reporting non-emergency crimes is limiting users’ ability to describe their cases with a maximum character limit of just 50.
The form’s user interface indicates to users that they have a 2,000-character limit for each text field in which they can provide details about the nature of the crime, the time and location of the crime, and any known suspects.
2,000 characters equate to approximately 300-400 words of information, limiting the public from adequately reporting crimes.
A character counter above each field confirms this, as it states users have ‘1950 characters remaining’ despite it being impossible to enter any further characters into the field.
Police Scotland told ITPro that it was unaware of the issue but has now been flagged to its IT team for review.
Hi @PoliceScotland , your online reporting form only supports 21 characters in the report rather than the 2000 advertised. It makes reporting things kinda tough! https://t.co/PGOFuFIviTSeptember 11, 2023
The precise cause of the issue, which users seemingly cannot circumvent or remedy, is unclear.
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At the time of writing the issue is still live, and could effectively prevent victims of crimes including but not limited to hate-related incidents, stalking, or harassment from providing the full details of crimes via the form.
The error affects users who indicate that they are reporting a crime of which they were the victim, but does not affect those who indicate they are reporting a crime on behalf of someone else.
Users who indicate they are reporting a crime that is not among the eight listed in the drop-down menu at the top of the form are directed to call 101 or use Police Scotland’s online contact form, which is not experiencing any errors.
