Google offers Apps users a helping hand with new support site

A Google logo on the outside of one of its offices

Google has launched a new support website for Google Apps users that it claims will allow them to make the most of the service in their organisation.

The site,, is being billed by Google as a ‘one stop shop for help with Google Apps’.

It offers help with app set up, such as switching from an on-premise email system to Gmail, training and troubleshooting, as well as online support. However, it will not replace the company’s existing 24/7 support service, Google claims.

The ‘What’s new?’ section of the site also includes a schedule of new Google Apps feature and product launches.

Helen Casabona, enterprise technical writer at Google Apps, said in a blog post: “We believe that good support is a core component of Google Apps and hope that by placing these resources at [our customers’] fingertips, everyone in [their] organisation can find helpful answers, solve problems, and learn new ways to benefit from Google Apps.”

The news comes just days after Google Announced the ability to access its Slides app offline. Any new presentations or changes made to existing files offline will be automatically synched once the user has internet access again, the company claims.

“[This means] you can continue polishing slides on your next flight, and head to your upcoming presentation without worrying about whether there is going to be Wi-Fi,” said Michael Frederick, a software engineer on Google Slides, who announced the development online.

However, offline functionality only works if the person wishing to create or edit slides is using Google’s Chrome browser or Chrome OS.

Jane McCallion
Deputy Editor

Jane McCallion is ITPro's deputy editor, specializing in cloud computing, cyber security, data centers and enterprise IT infrastructure. Before becoming Deputy Editor, she held the role of Features Editor, managing a pool of freelance and internal writers, while continuing to specialise in enterprise IT infrastructure, and business strategy.

Prior to joining ITPro, Jane was a freelance business journalist writing as both Jane McCallion and Jane Bordenave for titles such as European CEO, World Finance, and Business Excellence Magazine.