Zoom quietly corrects misleading claims of over 300 million daily users

Incorrect noun use results in inflated numbers for Zoom

Zoom quietly edited a blog post claiming the number of daily users the platform had. The company stated earlier this month that it had “more than 300 million daily users” and “more than 300 million people around the world are using Zoom during this challenging time.” These claims have since been deleted, and the company now claims it has “300 million daily Zoom meeting participants.” 

It’s worth noting the difference between daily active users and a meeting participant is significant. While daily active users are counted once per day, a meeting participant can be counted multiple times a day. For instance, if you have four Zoom meetings scheduled in one day, you would be counted four times. Counting Zoom users in such a way can be misleading, and in this case, it resulted in Zoom’s platform usage seeming larger than it actually was.

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The misleading blog was edited on April 24, shortly after Zoom’s numbers made headlines. On April 29, Zoom has added a note to the blog post, admitting the error and providing the following statement:

“This blog originally referred to meeting participants as ‘users’ and ‘people.’ This was an oversight on our part.”

Zoom’s growth over the last few months has been impressive. Platform use soared from 10 million daily meeting participants back in December 2019 to 300 million In April. Zoom isn’t the only platform experiencing this surge. Yesterday, Microsoft shared it now has 75 million daily active Teams users. Google Meet adds about 3 million new users per day and recently hit over 100 million daily participants

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