A three-phased approach to observability
How to improve the customer experience by moving from reactive to data-driven behaviours
A strong customer experience gets results. Research shows that highly engaged customers buy 90% more frequently, spend 60% more per purchase, and have 3X more annual value than average customers. No matter your industry, your infrastructure must be capable of scaling to your busiest day while continuously delivering delightful, differentiating experiences.
Fortunately, pushing new code and leveraging modern infrastructure doesn’t have to be a high-risk proposition. A well-run observability practice enables you to deliver excellent customer experiences with software despite the complexity of the modern digital enterprise.
This whitepaper dives into each phase of your observability journey and explains the activities and key performance indicators inherent in each. Download it now to build your self-healing system.