Manchester Airports Group signs up Capgemini for ERP shift

A photo of the back of a plane taking off at sunset

Manchester, Stansted and East Midlands airports are set to upgrade their enterprise resource planning (ERP) systems with Capgemini, focusing on cutting costs and increasing customer satisfaction.

Capgemini's priorities under the one-year contract will be integrating the various systems deployed across the four airports operated by Manchester Airports Group (MAG), which also include Bournemouth.

It will do so by implementing a digital platform that is easier to use and that connects people, devices and networks to enable digital strategies.

These strategies will focus on saving money, upgrading HR services, and improving customer service, with the airports serving 48 million passengers a year.

To carry out this change, Capgemini will deploy a hybrid cloud version of SAP's latest iteration of Business Suite, known as S/4 HANA.

This platform will also include HANA Enterprise Cloud and SaaS products like the SuccessFactors payroll solution, expenses system Concur and commerce apps from Ariba.

Garry Dowdle, CIO at MAG, said: "It is crucial that our IT capability provides a solid foundation for innovation and future growth.

"The ERP transformation programme is at the core of MAG's IT strategy and will provide finance, HR and procurement with the right processes, data and technology for the job, delivering a step change in the user experience and helping to make MAG a great place to work.

"The programme is focused on being a key enabler of profitable growth for MAG by delivering more efficient and higher quality information for business decision-making, supported by best practice processes and robust controls."

Nivedita Krishnamurthy, senior VP and head of markets at Capgemini, added: "This new contract is a fantastic extension to Capgemini's significant airport experience across the world, and we are proud to now be one of the leading providers of business application services to UK airports.

"We are excited to be working with such a forward thinking and passionate business as Manchester Airports Group that recognises the importance of making sophisticated technology choices to enable business transformation."

Neither party revealed the cost of the contract.