Google is able to access sensitive G Suite customer data, former employee warns

G Suite logo visible on smartphone

Employees whose organisations deploy G Suite have been urged to stay mindful of keeping sensitive data on the productivity suite, following a report that suggests Google and IT admins have extensive access to private files.

Google itself, as well as administrators within a business, have vast access to the files stored within G Suite, and can monitor staff activity, according to a former Google employee. This data, which is not protected by end-to-end encryption unlike other Google services, can even be shared with law enforcement on request.

This level of intrusion is necessary to perform essential security functions for business users, such as monitoring accounts for attempted access, ex-staffer Martin Shelton claimed in his post, but, in turn, this demands enormous visibility on users' accounts.

Organisations using G Suite Business or G Suite Enterprise have even offered administrators powerful tools to monitor and track employees' activity, and retain this information in a Google Vault.

"In our ideal world, Google would provide end-to-end encrypted G Suite services, allowing media and civil society organisations to collaborate on their work in a secure and private environment whenever possible," Shelton said.

"For now we should consider when to keep our most sensitive data off of G Suite in favour of an end-to-end encrypted alternative, local storage, or off of a computer altogether."

Of particular concern is a sense of uncertainty over who within Google has access to user data kept on its servers. Shelton added that Google claims to have protections in place, but that it's not known how many employees are able to clear the bars set by the company.

These protections include authorised key card access, approval from an employee's manager as well as the data centre director, as well as logging and auditing of all instances of approved access.

G Suite administrators, meanwhile, can see a "remarkable level" of user data within an organisation in light of the powerful tools offered by Google. G Suite Enterprise offers the most amount of access into users' activities, with G Suite Business allowing for slightly more restricted visibility.

These tools include being able to search through Gmail and Google Drive for content as well as metadata including the subject lines and recipients of emails. Administrators can even create rules for which data is logged and retained, depending on how they wish to configure their G Suite.


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Audit logs, for example, lets IT admins see who has looked at and modified documents, while the use of apps like Calendar, Drive and Slides can be monitored on both desktops and mobile devices.

Shelton has recommended that employees audit their own use of G Suite and be mindful of any sensitive data that's either kept in Drive or discussed with others via Gmail.

The former employee has also suggested users get details from their G Suite administrators pertaining to the level of visibility they have over employees within their organisation, including which rules they've enabled as part of Google Vault.

Concerns over privacy within G Suite have emerged in the past after accusations were made in 2018 that third-party developers were able to view users' Gmail messages.

Google said, at the time, that such a practice was normal across the industry and users had already granted permission as and when this occurred.

Keumars Afifi-Sabet
Features Editor

Keumars Afifi-Sabet is a writer and editor that specialises in public sector, cyber security, and cloud computing. He first joined ITPro as a staff writer in April 2018 and eventually became its Features Editor. Although a regular contributor to other tech sites in the past, these days you will find Keumars on LiveScience, where he runs its Technology section.