service-level agreement (SLA)
Ending the age of data centre ‘five nines’

Ending the age of data centre ‘five nines’
High 99.999% availability pledges play well with cloud and data centre customers, but some downtime is always necessary
10 Nov 2022
Making a smooth transition to a new IT services provider

Making a smooth transition to a new IT services provider
IT services are core to many firms and changing to a new provider is often a significant task. Careful planning, however, can help avoid some common p…
11 Mar 2021
Dating site dumps Amazon over outages

Dating site dumps Amazon over outages
Web giant's recent run of outages has prompted one customer to take its business elsewhere.
5 Jul 2012
Twitter bounces back from outage

Twitter bounces back from outage
Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.
22 Jun 2012
Head to Head: Google Apps vs Microsoft Office 365

Head to Head: Google Apps vs Microsoft Office 365
Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...
5 Aug 2011
No more scheduled downtime for Google Apps

No more scheduled downtime for Google Apps
The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.
17 Jan 2011