service-level agreement (SLA)

High 99.999% availability pledges play well with cloud and data centre customers, but some downtime is always necessary

IT services are core to many firms and changing to a new provider is often a significant task. Careful planning, however, can help avoid some common p…

Web giant's recent run of outages has prompted one customer to take its business elsewhere.

Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.

Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...

The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.