Social technologies have a key role to play in everything we do both as business users and consumers. As the world becomes more digital and vocal about the services received and experiences encountered, it is paramount we tap into those voices.
Being a social business is more than having a Facebook or Twitter profile. Of course, such social media platforms are important. But it's the ability to interact and enter into an enhanced dialogue with customers, employees and partners alike is becoming increasingly important.
Download this IBM sponsored special report to find out how your organisation can go about becoming a social business, the benefits this approach to working can bring, and how it can enhance engagements between your customers, employees and suppliers.
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