Maximizing contact center operations with generative AI assistants backed by responsible AI principles
Develop a comprehensive GenAI strategy
Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again.
GenAI and automation solve global organizations' biggest customer service challenges: meeting increased demand, reducing costs, and improving customer experience.
Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenges, and developing a comprehensive GenAI strategy.
Learn how this combo AI-powered approach helped organizations reduce the cost of cloud spend, increase productivity, experience 42% fewer unplanned outages annually, and realize a three-year ROI of 419%.
Provided by IBM
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Why patching velocity matters as Claude Mythos supercharges vulnerability discoveryFrontier AI models such as Claude Mythos and GPT-5.5 make patching more urgent than ever. How can firms increase the velocity at which they apply fixes and mitigations?
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‘Organizations are layering AI on top of existing chaos’: AI is speeding up work for individual employees, but businesses-wide productivity is flounderingNews A study from Atlassian aligns with Accenture research showing individual productivity is improving, but business-wide gains aren’t being realized
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‘Too many employees are serving as the human middleware’: Workers are wasting a full day each week switching between disparate AI tools and internal systemsNews Transferring data from one AI tool to another is costing more time than the tools actually save
