Maximizing contact center operations with generative AI assistants backed by responsible AI principles
Develop a comprehensive GenAI strategy
Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again.
GenAI and automation solve global organizations' biggest customer service challenges: meeting increased demand, reducing costs, and improving customer experience.
Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenges, and developing a comprehensive GenAI strategy.
Learn how this combo AI-powered approach helped organizations reduce the cost of cloud spend, increase productivity, experience 42% fewer unplanned outages annually, and realize a three-year ROI of 419%.
Provided by IBM
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Hackers are using LLMs to generate malicious JavaScript in real timeNews Defenders advised to use runtime behavioral analysis to detect and block malicious activity at the point of execution, directly within the browser
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Developers in India are "catching up fast" on AI-generated codingNews Developers in the United States are leading the world in AI coding practices, at least for now
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Half of agentic AI projects are still stuck at the pilot stage – but that’s not stopping enterprises from ramping up investmentNews Organizations are stymied by issues with security, privacy, and compliance, as well as the technical challenges of managing agents at scale
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What Anthropic's constitution changes mean for the future of ClaudeNews The developer debates AI consciousness while trying to make Claude chatbot behave better
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Satya Nadella says a 'telltale sign' of an AI bubble is if it only benefits tech companies – but the technology is now having a huge impact in a range of industriesNews Microsoft CEO Satya Nadella appears confident that the AI market isn’t in the midst of a bubble, but warned widespread adoption outside of the technology industry will be key to calming concerns.
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Workers are wasting half a day each week fixing AI ‘workslop’News Better staff training and understanding of the technology is needed to cut down on AI workslop
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Retailers are turning to AI to streamline supply chains and customer experience – and open source options are proving highly popularNews Companies are moving AI projects from pilot to production across the board, with a focus on open-source models and software, as well as agentic and physical AI
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Microsoft CEO Satya Nadella wants an end to the term ‘AI slop’ and says 2026 will be a ‘pivotal year’ for the technology – but enterprises still need to iron out key lingering issuesNews Microsoft CEO Satya Nadella might want the term "AI slop" shelved in 2026, but businesses will still be dealing with increasing output problems and poor returns.
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OpenAI says prompt injection attacks are a serious threat for AI browsers – and it’s a problem that’s ‘unlikely to ever be fully solved'News OpenAI details efforts to protect ChatGPT Atlas against prompt injection attacks
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Google DeepMind CEO Demis Hassabis thinks startups are in the midst of an 'AI bubble'News AI startups raising huge rounds fresh out the traps are a cause for concern, according to Hassabis
