Facebook is to add artificial intelligence to its Messenger app via "chatbots". The move could automate the way businesses deal with customer enquiries.
At Facebook's F8 developer conference, David Marcus, Facebook Messenger's head, revealed that some of the technology used in M will be available to developers via a Bot Engine.
The bots will be available to businesses and should provide a wide variety of services such as automated subscriptions, news updates, shipping notifications, customised communications and more. These bots will communicate with live automated messages to interact with consumers who plan to use Facebook Messenger to facilitate their lives.
Zuckerberg boasted at F8 that Messenger users will be able to order from services like 1-800-Flowers through a simple text conversation.
"To order from 1-800-Flowers, you never have to call 1-800-Flowers again," Zuckerberg said.
The services that are to be offered within the Messenger app will be able to collect more data for Facebook giving them further opportunities to capitalise on the desires of their users.
Facebook also plans to further develop its new Live Video feature, already having added a prominent video tab that enables its users to access live videos from friends and celebrities.
As outlined at F8, Zuckerberg stated that Facebook's Messenger app and Live Video will be further developed over the next five years. Over the next ten years, they plan to focus on connectivity, AI, and augmented reality.
-
What is polymorphic malware?Explainer Polymorphic malware constantly changes its code to avoid detection, making it a top cybersecurity threat that demands advanced, behavior-based defenses
-
Outgoing Kaseya CEO teases "this is just the beginning" for the companyOpinion We spoke to Fred Voccola who remains a key figurehead at the firm as it enters its next chapter...
-
Meta to pay $725 million in Cambridge Analytica lawsuit settlementNews The settlement closes the long-running lawsuit into how Facebook's owner, Meta, handled the Cambridge Analytica scandal
-
Meta's earnings are 'cause for concern' and 2023 looks even bleakerAnalysis Calls for investor faith in metaverse tech only emphasise the worries that its investment strategy won't pay off
-
Microsoft and Meta announce integration deal between Teams and WorkplaceNews Features from both business collaboration platforms will be available to users without having to switch apps
-
Facebook is shutting down its controversial facial recognition systemNews The move will see more than a billion facial templates removed from Facebook's records amid a push for more private applications of the technology
-
'Changing name to Meat': Industry reacts to Facebook's Meta rebrandNews The rebrand attempts to provide a clearer distinction between Facebook and its umbrella company
-
Facebook's Oversight Board demands more transparencyNews Board bashed the social media giant for its preferential treatment of certain high-profile accounts
-
Facebook claims AI managed to reduce hate speech by 50%News The social media platform has hit back at claims the tech it uses to fight hate speech is inadequate
-
Facebook to hire 10,000 workers across the EUNews The high-skilled jobs drive is a “vote of confidence” in the European tech industry
