Twitter admits troll failings after Ghostbusters abuse
Social network plans to launch tougher anti-abuse measures


Twitter admitted today that it has failed to deal with trolls on its platform, after a star of the new Ghostbusters film quit amid a torrent of abuse directed at her.
A spokesman for the social network told IT Pro: "We know many people believe we have not done enough to curb this type of behavior on Twitter. We agree."
The company outlined plans to introduce a range of new measures after Ghostbusters star Leslie Jones closed her account yesterday after trolls targeted her with racist abuse.
Right-wing Breitbart journalist and political commentator Milo Yiannopoulos was also permanently banned from the platform, amid claims that he exacerbated the situation.
Yiannopoulos and his followers have seen this as an attack on freedom of speech, with Yiannopoulos blasting the suspension as "cowardly".
But Twitter's spokesman said: "People should be able to express diverse opinions and beliefs on Twitter. But no one deserves to be subjected to targeted abuse online and our rules prohibit inciting or engaging in the targeted abuse or harassment of others. Over the past 48 hours in particular, we've seen an uptick in the number of accounts violating these policies and have taken enforcement actions against these accounts, ranging from warnings that also require the deletion of Tweets violating our policies to permanent suspension."
The social network said it will shortly announce new reporting tools and a revised hateful conduct policy to combat harassment on its platform, after releasing some new abuse reporting tools in April.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
"We are continuing to invest heavily in improving our tools and enforcement systems to better allow us to identify and take faster action on abuse as it's happening and prevent repeat offenders," the spokesman said. "We have been in the process of reviewing our hateful conduct policy to prohibit additional types of abusive behaviour and allow more types of reporting, with the goal of reducing the burden on the person being targeted. We'll provide more details on those changes in the coming weeks."
The incoming changes follow numerous cases of abuse on the platform, including campaigner Caroline Criado-Perez and Labour MP Stella Creasy being targeted with rape and death threats after launching a campaign for Jane Austen to feature on a UK bank note - two trolls were subsequently jailed.
Twitter also announced that it will open up its verification process to the general public, allowing anyone to apply for a 'blue tick'. This designation - which is seen by some as a badge of honour - is currently open only to select brands and individuals.
The tick allows users to filter their mentions, and also requires that those who request verification submit large amounts of personal information - potentially making it easier to identify prolific trolls.
Adam Shepherd has been a technology journalist since 2015, covering everything from cloud storage and security, to smartphones and servers. Over the course of his career, he’s seen the spread of 5G, the growing ubiquity of wireless devices, and the start of the connected revolution. He’s also been to more trade shows and technology conferences than he cares to count.
Adam is an avid follower of the latest hardware innovations, and he is never happier than when tinkering with complex network configurations, or exploring a new Linux distro. He was also previously a co-host on the ITPro Podcast, where he was often found ranting about his love of strange gadgets, his disdain for Windows Mobile, and everything in between.
You can find Adam tweeting about enterprise technology (or more often bad jokes) @AdamShepherUK.
-
M&S suspends online sales as 'cyber incident' continues
News Marks & Spencer (M&S) has informed customers that all online and app sales have been suspended as the high street retailer battles a ‘cyber incident’.
By Ross Kelly
-
Manners cost nothing, unless you’re using ChatGPT
Opinion Polite users are costing OpenAI millions of dollars each year – but Ps and Qs are a small dent in what ChatGPT could cost the planet
By Ross Kelly
-
Who owns the data used to train AI?
Analysis Elon Musk says he owns it – but Twitter’s terms and conditions suggest otherwise
By James O'Malley
-
Elon Musk confirms Twitter CEO resignation, allegations of investor influence raised
News Questions have surfaced over whether Musk hid the true reason why he was being ousted as Twitter CEO behind a poll in which the majority of users voted for his resignation
By Ross Kelly
-
Businesses to receive unique Twitter verification badge in platform overhaul
News There will be new verification systems for businesses, governments, and individuals - each receiving differently coloured checkmarks
By Connor Jones
-
Ex-Twitter tech lead says platform's infrastructure can sustain engineering layoffs
News Barring major changes the platform contains the automated systems to keep it afloat, but cuts could weaken failsafes further
By Rory Bathgate
-
‘Hardcore’ Musk decimates Twitter staff benefits, mandates weekly code reviews
News The new plans from the CEO have been revealed through a series of leaked internal memos
By Connor Jones
-
Twitter could charge $20 a month for 'blue tick' verification, following Musk takeover
News Developers have allegedly been given just seven days to implement the changes or face being fired
By Rory Bathgate
-
Twitter reports largest ever period for data requests in new transparency report
News The company pointed to the success of its moderation systems despite increasing reports, as governments increasingly targeted verified journalists and news sources
By Rory Bathgate
-
IT Pro News In Review: Cyber attack at Ikea, Meta ordered to sell Giphy, new Twitter CEO
Video Catch up on the biggest headlines of the week in just two minutes
By IT Pro