This age of instant communication is a boon to many. With just a few taps or clicks, we can easily contact friends, share ideas (and get immediate validation) and track our food, drivers, and packages. We’re also able to contact places of business, any time and anywhere. This shifting dynamic has clear benefits for the customer, and many organisations are being forced to transform or risk becoming obsolete. Take, for example, the call center.
This report educates customer service executives and line-of business professionals about the market opportunity for conversational artificial intelligence (AI). It aims to equip decision makers with actionable intelligence on how their enterprise peers are applying conversational AI and how they can integrate it into their business today. This report, written by IBM’s conversational AI experts who are developing, building and working with the technology every day, also shares insights on where conversational AI is going next.
Download it now to take communication with your customers to the next level.
-
Discrete manufacturing in a changing worldWhitepaper Leaping hurdles and spotting opportunities
-
Customer 360 for data leadersWhitepaper Create your ideal 360° customer view solution
-
Gartner peer insights: Voice of the customerWhitepaper Master data management solutions
-
Three ways to boost productivity with hyper-automationWhitepaper Sharpen your competitive edge with iPaaS
-
Freshworks expands unified customer record architecture with FreshchatNews AI-driven chat bot provides complete customer context across support, sales, and marketing teams
-
The Total Economic Impact™ of IBM Watson AssistantWhitepaper Cost savings and business benefits enabled by Watson Assistant
-
Mobile order and Pay at TableWhitepaper Everything restaurants need to know to succeed with mobile self-service
-
Transforming specialty retail with AIWhitepaper Future proof your retail business with AI
