AI academy guidebook: AI for customer service

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(Image credit: IBM)

Artificial intelligence (AI) is a booming market, but what is causing this surge in interest, and what is motivating business leaders to think about adopting AI-enabled customer service solutions?

Find out why AI is essential in transforming customer service—and how to meet customer service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.  

In this guidebook you'll learn what AI can do to delight your customers and increase efficiencies in your contact centers, as well as the steps you need to take for your organization to succeed in this transformative journey.

Download today.

Provided by IBM


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