AI is a booming market, but what is causing this surge in interest, and what is motivating business leaders to think about adopting AI-enabled customer service solutions?
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Provided by IBM
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Manufacturers report millions in losses as downtime wreaks havoc on operationsNews UK manufacturers are losing up to £736 million every week due to downtime, according to new research, with outages lasting for several days on end.
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Microsoft gives OpenAI restructuring plans the green lightNews The deal removes fundraising constraints and modifies Microsoft's rights to use OpenAI models and products
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'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
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Is an 'AI' bubble about to pop?news The Bank of England warns of the risk of a market correction if enthusiasm for the technology wanes
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AI isn't taking anyone's jobs, finds Yale study – at least not yetReviews Researchers say it's too soon to know what generative AI's impact will be on the workforce
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Is ChatGPT making us dumber? A new MIT study claims using AI tools causes cognitive issues, and it’s not the first – Microsoft has already warned about ‘diminished independent problem-solving’News A recent study from MIT suggests that using AI tools impacts brain activity, with frequent users underperforming compared to their counterparts.
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‘Agent washing’ is here: Most agentic AI tools are just ‘repackaged’ RPA solutions and chatbots – and Gartner says 40% of projects will be ditched within two yearsNews Agentic AI might be the latest industry trend, but new research suggests the majority of tools are simply repackaged AI assistants and chatbots.
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Andy Jassy memo warns staff that Amazon will "need fewer people" as it rolls out more generative AINews Amazon's CEO tells workers to be "curious" about AI and educate themselves to protect their livelihoods
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CEOs and CISOs at odds over the benefits of generative AINews While CEOs are hugely enthusiastic, CISOs worry about governance and legacy technology
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Microsoft says workers should believe the hype with AI tools: Researchers found Copilot users saved three hours per week sifting through emails, gained more focus time, and completed collaborative tasks 20% fasterNews Using AI tools paid dividends for some workers, but alternative research shows it could create problems for others down the line.
