AI academy guidebook: AI for customer service
Discover how AI will improve the customer service journey
AI is a booming market, but what is causing this surge in interest, and what is motivating business leaders to think about adopting AI-enabled customer service solutions?
Find out why AI is essential in transforming customer service and how to meet customer service aspirations. These aspirations may have seemed unthinkable but combining traditional and generative AI makes achieving them possible.
This whitepaper explains how AI increases contact center efficiencies and outlines steps to take that will help your organization create an experience customers expect.
Download today.
Provided by IBM
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Are AI tools making us less intelligent?News Growing reliance on AI tools that provide instant answers could be eroding skills, GoTo report warns
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AI agents aren’t cutting it in customer serviceNews Three-quarters of companies have had to pause or halt deployments of AI agents in customer service
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‘Too many employees are serving as the human middleware’: Workers are wasting a full day each week switching between disparate AI tools and internal systemsNews Transferring data from one AI tool to another is costing more time than the tools actually save
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Your customers aren’t keen on that customer service chatbot you introduced – here's whyNews Consumers still prefer interacting with real people, not clunky chatbots
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B2B Tech Future Focus - 2026Whitepaper Advice, insight, and trends for modern B2B IT leaders
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'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
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Is an 'AI' bubble about to pop?news The Bank of England warns of the risk of a market correction if enthusiasm for the technology wanes
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AI isn't taking anyone's jobs, finds Yale study – at least not yetNews Researchers say it's too soon to know what generative AI's impact will be on the workforce
