AI is a booming market, but what is causing this surge in interest, and what is motivating business leaders to think about adopting AI-enabled customer service solutions?
Find out why AI is essential in transforming customer service and how to meet customer service aspirations. These aspirations may have seemed unthinkable but combining traditional and generative AI makes achieving them possible.
This whitepaper explains how AI increases contact center efficiencies and outlines steps to take that will help your organization create an experience customers expect.
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Provided by IBM
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How to implement a four-day week in techIn-depth More companies are switching to a four-day week as they look to balance employee well-being with productivity
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Intelligence sharing: The boost for businessesIn-depth Intelligence sharing with peers is essential if critical sectors are to be protected
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Is ChatGPT making us dumber? A new MIT study claims using AI tools causes cognitive issues, and it’s not the first – Microsoft has already warned about ‘diminished independent problem-solving’News A recent study from MIT suggests that using AI tools impacts brain activity, with frequent users underperforming compared to their counterparts.
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‘Agent washing’ is here: Most agentic AI tools are just ‘repackaged’ RPA solutions and chatbots – and Gartner says 40% of projects will be ditched within two yearsNews Agentic AI might be the latest industry trend, but new research suggests the majority of tools are simply repackaged AI assistants and chatbots.
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Andy Jassy memo warns staff that Amazon will "need fewer people" as it rolls out more generative AINews Amazon's CEO tells workers to be "curious" about AI and educate themselves to protect their livelihoods
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CEOs and CISOs at odds over the benefits of generative AINews While CEOs are hugely enthusiastic, CISOs worry about governance and legacy technology
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Microsoft says workers should believe the hype with AI tools: Researchers found Copilot users saved three hours per week sifting through emails, gained more focus time, and completed collaborative tasks 20% fasterNews Using AI tools paid dividends for some workers, but alternative research shows it could create problems for others down the line.
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Meta executive denies hyping up Llama 4 benchmark scores – but what can users expect from the new models?News A senior figure at Meta has denied claims that the tech giant boosted performance metrics for its new Llama 4 AI model range following rumors online.
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DeepSeek and Anthropic have a long way to go to catch ChatGPT: OpenAI's flagship chatbot is still far and away the most popular AI tool in offices globallyNews ChatGPT remains the most popular AI tool among office workers globally, research shows, despite a rising number of competitor options available to users.
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Productivity gains, strong financial returns, but no job losses – three things investors want from generative AINews Investors are making it clear what they want from generative AI: solid financial and productivity returns, but no job cuts.
