Generative AI is unlike any technology that has come before. It’s swiftly disrupting business and society, forcing leaders to rethink their assumptions, plans, and strategies in real time.
To help CEOs stay on top of the fast-shifting changes, these research-backed guides to generative AI cover topics from data security, tech investment strategy, and customer experience.
This is part two: Customer Service.
This guide identifies three things that business leaders need to know about how generative AI is providing a distinct opportunity to generate value from your customer service, and finding new ways to be engaging.
Download now to learn more.
Provided by IBM
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HPE selects CrowdStrike to safeguard high-performance AI workloadsNews The security vendor joins HPE’s Unleash AI partner program, bringing Falcon security capabilities to HPE Private Cloud AI
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Breaking boundaries: Empowering channel partners to unite DevOps and MLOps for a stronger software supply chainIndustry Insights Summary to be provided.
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'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
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Is an 'AI' bubble about to pop?news The Bank of England warns of the risk of a market correction if enthusiasm for the technology wanes
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AI isn't taking anyone's jobs, finds Yale study – at least not yetReviews Researchers say it's too soon to know what generative AI's impact will be on the workforce
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Large enterprises could be wavering on AI adoptionNews AI adoption rates have dipped, but it's probably nothing to worry about for IT leaders
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Is ChatGPT making us dumber? A new MIT study claims using AI tools causes cognitive issues, and it’s not the first – Microsoft has already warned about ‘diminished independent problem-solving’News A recent study from MIT suggests that using AI tools impacts brain activity, with frequent users underperforming compared to their counterparts.
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‘Agent washing’ is here: Most agentic AI tools are just ‘repackaged’ RPA solutions and chatbots – and Gartner says 40% of projects will be ditched within two yearsNews Agentic AI might be the latest industry trend, but new research suggests the majority of tools are simply repackaged AI assistants and chatbots.
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Andy Jassy memo warns staff that Amazon will "need fewer people" as it rolls out more generative AINews Amazon's CEO tells workers to be "curious" about AI and educate themselves to protect their livelihoods
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CEOs and CISOs at odds over the benefits of generative AINews While CEOs are hugely enthusiastic, CISOs worry about governance and legacy technology
