Evaluate your order-to-cash process
15 recommended metrics to benchmark your O2C operations


The economic volatility of 2020 has made it a business imperative to remain agile, through a focus on liquidity and optimising working capital. Real time visibility and the monitoring of important financial KPIs, risk metrics, and customer information are all vital to driving robust decision making in receivables processing and enabling quicker business recovery from any type of disruption.
Those companies that have fared the pandemic best have had strong processes and automation that gave them a higher level of cost efficiency, speed, operational resilience, and customer relationships. This whitepaper outlines what benchmarks a company can measure themselves by throughout a recovery phase.
Download this pdf to consider:
- Key performance indicators
- Five characteristics of a world-class A/R function
- How your company measures up
- Other important metrics and insights
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.
For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.
-
LaunchDarkly to "double down" on observability with Highlight acquisition
News Highlight's observability tools will be integrated into LaunchDarkly's Guarded Releases software deployment service
By Daniel Todd
-
Samsung Galaxy Tab S10 FE review
Reviews The Tab S10 FE retains the feel and core capabilities of Samsung's high-end S10 tablets, but compromises on the display and the performance
By Stuart Andrews
-
Everest Group PEAK Matrix® for Finance and Accounting Outsourcing (FAO) service providers 2022
Whitepaper Understanding and assessing FAO service providers based on their vision & capabilities and impact on the FAO market
By ITPro
-
Why you should invest in your CRM system
Sponsored A unified and better integrated service can boost efficiency, digital transformation and customer experience
By IT Pro
-
How to boost ROI from your CRM system
Sponsored To deliver the results you want, you need to understand the full capabilities of your CRM system
By IT Pro
-
Twilio tackles 'crucial' customer retention with trio of platform upgrades
News The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
By Connor Jones
-
Top free software suites for small businesses
In-depth From project management to video conferencing, we examine the best free software for small business needs
By Katy Ward
-
Mastering retention
Whitepaper Turning user behaviour insights into retention strategies
By ITPro
-
How customer relationship management (CRM) can help your business
In-depth Are you still keeping customer details in a simple database or spreadsheet? There are several benefits of adopting an integrated CRM system
By Nik Rawlinson
-
Microsoft announces Teams chat integration for Dynamics 365
News The integration offers features to streamline collaboration between teams while aiming to enable the faster closing of sales
By Daniel Todd