The digital-first era demands that organisations deliver exceptional experiences for both customers and employees, whose expectations are higher and evolving faster than ever.
This whitepaper shares insights on how your business can meet these demands and deliver differentiating experiences that build trust and loyalty with a CX strategy that is design-led, data-driven and technology-enabled.
Download now to learn how data & AI can scale your CX personalisation, and how you can advance your customer experience transformation.
Provided by IBM
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Global IT spending set to exceed $6 trillion in 2026News Several key areas are expected to drive the bulk of investment next year
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Data engineers have never been more important, as businesses are starting to find outNews An MIT survey for Snowflake shows the changing role of data engineers – and their rise in influence
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‘There is no law of computer science that says that AI must remain expensive and must remain large’: IBM CEO Arvind Krishna bangs the drum for smaller AI modelsNews IBM CEO Arvind Krishna says smaller, more domain-specific AI models have become the most efficient and cost-effective options for enterprises.
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IBM puts on a brave face as US government cuts hit 15 contractsNews Despite the cuts, IBM remains upbeat after promising quarterly results
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IBM completes HashiCorp acquisition after regulatory approvalNews IBM has completed its $6.4 billion acquisition of cloud automation and security firm HashiCorp,
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IBM eyes Oracle expertise gains with latest acquisition
News The deal aims to help IBM address the complexities of public sector cloud transformation
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UK regulator to investigate IBM takeover of HashiCorp
News The CMA is concerned that the merger could affect competition in the cloud services market
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Channel Focus: All you need to know about IBM's partner programHow Big Blue seeks to go deep, tackling enterprise complexity: A brief guide to the role of partners in IBM's plan to accelerate software and consulting sales.
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Put AI to work for talent managementWhitepaper Change the way we define jobs and the skills required to support business and employee needs
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The power of AI & automation: Productivity and agilitywhitepaper To perform at its peak, automation requires incessant data from across the organization and partner ecosystem.
