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Marketing and Comms

People seen inside Lush, a British cosmetics retailer shore in London — How Lush aligned its disjointed customer support operations When boutique beauty brand Lush sought to merge its separate US and global customer care operations, it turned to Zendesk

Colourful beams coming out of London — How Community Fibre embraced omnichannel CX with AWS London’s full-fiber broadband provider has rewired its communications channels at scale

A whitepaper from AWS covering how to automate personalization, and deliver and analyze billions of bespoke customer messages, with image of female wearing headphones looking at a smartphone — Automate personalization with AWS How marketers can automate, deliver, and analyze billions of personalized messages and offers per day

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Latest about Marketing and Comms

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Hear free audiobooks with Libby app and Sonos speakers

By Sarah Brennan published 30 April 20

News New integration lets owners of Sonos speakers listen to audiobooks for free

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Zoom quietly corrects misleading claims of over 300 million daily users

By Sarah Brennan published 30 April 20

News Incorrect noun use results in inflated numbers for Zoom

Amazon limits internal communication amid surging employee activism

By Sarah Brennan published 30 April 20

News Amazon claims it’s simply following rules it set long ago

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Comcast extends coronavirus response policies through June 30

By Sarah Brennan published 29 April 20

News Comcast will continue waiving late fees, providing unlimited data and offering free access to Xfinity Wi-Fi hotspots

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Miku to install contact-free respiratory monitors in health care facilities

By Sarah Brennan published 28 April 20

News Contact-free tech aims to protect frontline workers and ICU patients

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8x8 partners with Jabra to bolster work-from-anywhere capabilities

By Sarah Brennan published 22 April 20

News New headphone integration ensures clear calls and better functionality

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WhatsApp tackling group video calling limitations to take on rivals

By Sarah Brennan published 22 April 20

News WhatsApp to increase group video calls to eight people

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Slack vs. Microsoft Teams: Business messaging apps battle it out

By Sarah Brennan published 21 April 20

Vs Slack and Teams are leading business communications apps, but each caters to a different working style

Vs

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Microsoft makes Yammer Communities app available in Teams

By Sarah Brennan published 21 April 20

News Microsoft's social service makes a comeback as Teams integration

Facebook website on a computer screen

Facebook looks to curb the spread of COVID-19 misinformation

By Sarah Brennan published 17 April 20

News Facebook will direct those exposed to fake news to fact-checked information

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