Microsoft launches Azure Health Bot

Microsoft Azure splash screen on a smartphone

Microsoft has announced it's moving its Healthcare Bot service to Azure to create the new Azure Health Bot.

Built for developing virtual health care assistants, Microsoft Healthcare Bot has been at the leading edge of helping organizations be more agile with patient engagement amid the COVID-19 pandemic.

For example, using nothing but Healthcare Bot, the US Centers for Disease Control (CDC), Walgreens, Premera, and Providence created multi-purpose bots that can triage symptoms, answer lab and COVID-related questions, and locate nearby clinics.

Microsoft said Healthcare Bot’s migration to Azure would further enable organizations to leverage Azure’s enhanced tooling, security, and compliance offerings. Azure Health Bot combines built-in medical databases with natural language capabilities to understand clinical terminology, and organizations can easily customize it to support clinical and operational use cases.

Furthermore, developers in the health care industries can use the platform to build and deploy AI-powered and HIPPA-compliant conversational health care experiences at scale. Health care providers can migrate from Microsoft Healthcare Bot to Azure Health Bot with minimal operator intervention and no downtime.

Lastly, as a native Azure service, Azure Health Bot benefits from Azure’s security investments, including the most comprehensive compliance coverage of any cloud service provider. Customers can use standard Azure management tools that come with an assurance of 99.9% SLA. While currently available in two regions (East US and West Europe), Azure Health Bot will expand to eight regions over the coming months.


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“As part of our Well-Being Initiative, we created the Stress Self-Assessment tool using the Azure Health Bot,” said Kate Judge, executive director, American Nurses Foundation.

Judge continued: “This tool offers an anonymous way for nurses to check on themselves and receive guidance to safeguard their well-being. The bot helps nurses discover and make use of a variety of evidence-based ways to build strength and maintain health, like peer support, guided relaxation, apps with well-being tools, and webinars.”