Quantum Metric, a SaaS company specializing in digital product development, has announced the availability of its solution on Salesforce AppExchange.
The strategic integration will enable Salesforce users to draw upon Quantum Metric's proprietary Continuous Product Design (CPD) technology to pinpoint, isolate, and resolve problematic customer experiences. According to Quantum Metric, users don't have to leave their Salesforce environment to access the service.
It is impossible for service professionals to provide great service without a complete view of customer interactions, concludes a recent Salesforce study. Quantum Metric's integration with Salesforce provides service representatives with real-time access to customer data and insights, including device, location, and cart value.
Moreover, the service allows agents to access contextual evidence whenever a customer encounters friction on a website or native application. This way, agents can quickly identify site errors, abandoned carts, or rage-clicking incidents.
The Quantum Metrics dashboard also lets managers assess the scope of a problem and prioritize or escalate it as necessary.
RELATED RESOURCE
Business in the new economy landscape
How we coped with 2020 and looking ahead to a brighter 2021
"The Quantum Metric integration not only identifies where friction occurs with individual customers, it also provides transparency and insights into how many other customers have experienced this issue, and what that means when it comes to an overall impact on an organization's business goals," explained Zack McCook, senior director of content and communications at Quantum Metric.
"Creating the best digital experience for our customers has been of the utmost importance, particularly over the past year," said Jasmeet Singh, senior director of digital operations at Tapestry.
"We are thrilled about Quantum Metric's integration for this very reason, and are looking forward to enhancing our customer services practices to resolve frustrations in real-time and create the most personal interactions and support possible."
-
Asus ZenScreen Fold OLED MQ17QH reviewReviews A stunning foldable 17.3in OLED display – but it's too expensive to be anything more than a thrilling tech demo
-
How the UK MoJ achieved secure networks for prisons and offices with Palo Alto NetworksCase study Adopting zero trust is a necessity when your own users are trying to launch cyber attacks
-
Nitro acquires European e-sign SaaS provider ConnectiveNews The deal should propel Nitro into the top three enterprise e-signing providers worldwide
-
Mavenir acquires CPaaS provider TelestaxNews Telestax will add new capabilities to Mavenir’s SaaS offering
-
Mutualink’s new interoperability platform offers real-time situational awarenessNews LNK360 offers SaaS, on-premises, and hybrid deployment options
-
Law firm SaaS company Clio raises $110 million, reaches "unicorn" statusNews The Canadian startup had seen explosive growth amid the pandemic
-
HPE acquires cloud intelligence platform CloudPhysicsNews The company has also announced the release of its new Software-Defined Opportunity Engine
-
IBM buys Salesforce consultancy firm 7SummitsNews The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
-
Hyperlink InfoSystem partners with Salesforce on vaccine management platformNews The tool will help define strategies for public distribution of COVID-19 vaccine
-
Cisco ordered to pay £1.46 billion in cyber security patent suitNews Judge ruled that the tech giant had "inconsistencies" in its evidence against Centripetal Network's case
