-
Salesforce targets unified customer support automation with Agentforce Contact Center
News Combining AI agents, telephony, and CRM, Salesforce is making a firm case for automated customer interactions and controlled
News -
Salesforce issues customer alert as ShinyHunters group claims Experience Cloud breach
News Threat actors are using a modified version of the AuraInspector tool, according to Salesforce
News -
Salesforce targets telco gains with new agentic AI tools
News Telecoms operators can draw on an array of pre-built agents to automate and streamline tasks
News -
Marc Benioff says hiring in software engineering is ‘mostly flat’ at Salesforce because of AI
News Salesforce CEO Marc Benioff has revealed hiring for software engineering has dipped as a result of AI, but the CRM giant is ramping up recruitment in other key areas to push its agentic agenda.
News -
The AI-enabled Slackbot is now generally available
News With an entirely overhauled model behind the chatbot, users can summarize channels and ask for highly personalized information
News -
Salesforce opens up Agentforce 360 for partners to drive agent development
News Salesforce has opened up its Agentforce 360 platform to allow partners to build and sell AI agents and applications.
News -
Salesforce targets better data, simpler licensing to spur Agentforce adoption
News The combination of Agentforce 360, Data 360, and Informatica is more context for enterprise AI than ever before
News -
Salesforce customers face second third-party incident this year with Gainsight breach
News Customers impacted in the Gainsight breach have been contacted by Salesforce
News -
OpenAI co-founder pours cold water on agentic AI hype
News Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
News -
Dreamforce 2025: What's an agentic OS?
ITPro Podcast Salesforce has turned to Slack to achieve its agentic AI ambitions, as it expands Agentforce faster than any other product
ITPro Podcast -
How Salesforce can become the king of enterprise AI
Analysis At Dreamforce 2025, Salesforce painted a believable picture for enterprise AI, but shareholders will only be reassured by greater business buy-in
Analysis -
Salesforce might be all in on AI, but it isn't giving up on junior workers yet
News Salesforce is still committed to hiring junior team members even as AI automates roles, according to UK&I chief executive Zahra Bahrololoumi.
News
