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customer relationship management (CRM)

Mastering retention
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Whitepaper

Mastering retention

Turning user behaviour insights into retention strategies
15 Sep 2022
How CRM can help your business
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customer relationship management (CRM)

How CRM can help your business

Are you still keeping customer details in a simple database or spreadsheet? There are several benefits of adopting an integrated CRM system
15 Sep 2022
Microsoft announces Teams chat integration for Dynamics 365
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customer relationship management (CRM)

Microsoft announces Teams chat integration for Dynamics 365

The integration offers features to streamline collaboration between teams while aiming to enable the faster closing of sales
29 Jul 2022
1.2m businesses now eligible for UK gov's software discounts
Startup thinking of ideas
SMB

1.2m businesses now eligible for UK gov's software discounts

Help to Grow: Digital scheme offers up to £5,000 off selected CRM and e-commerce software
25 Jul 2022
IT Pro News In Review: Slack ups subscription fees, ransomware attacks rise, Microsoft expands CRM capabilities
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Business strategy

IT Pro News In Review: Slack ups subscription fees, ransomware attacks rise, Microsoft expands CRM capabilities

Catch up on the biggest headlines of the week in just two minutes
22 Jul 2022
Freshworks expands unified customer record architecture with Freshchat
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customer relationship management (CRM)

Freshworks expands unified customer record architecture with Freshchat

AI-driven chat bot provides complete customer context across support, sales, and marketing teams
21 Jul 2022
Trust is vital to the future of customer experience
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Sponsored

Trust is vital to the future of customer experience

As third-party cookies enter their twilight, more trustworthy systems are essential to deliver the kind of digital relationships companies and custome…
21 Jul 2022
Microsoft launches Digital Contact Center Platform
Microsoft's Digital Contact Center on mobile
customer relationship management (CRM)

Microsoft launches Digital Contact Center Platform

The tech giant's new service will pull together features from Dynamics, Teams and Nuance AI for customer service automation
20 Jul 2022
The state of Salesforce: Future of business
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Whitepaper

The state of Salesforce: Future of business

Three articles that look forward into the changing state of Salesforce and the future of business
4 Jul 2022
Zendesk to be acquired for almost half of original value
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mergers and acquisitions

Zendesk to be acquired for almost half of original value

The company was offered $127-$132 per share in February 2022, which it rejected, and has now accepted a buyout of $77.50 per share
27 Jun 2022
Microsoft Viva Sales aims to take the busy work out of CRM
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customer relationship management (CRM)

Microsoft Viva Sales aims to take the busy work out of CRM

The AI-powered platform aims to give sellers easier access to customer information from across the business
16 Jun 2022
Identity: The digital trust accelerator
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Whitepaper

Identity: The digital trust accelerator

Building trust in governments and public sector organisations
6 Jun 2022
Netsuite integration checklist
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Whitepaper

Netsuite integration checklist

Understand your integration needs
18 May 2022
Salesforce acquires financial comms specialist for Slack
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mergers and acquisitions

Salesforce acquires financial comms specialist for Slack

Troop.ai is to be incorporated into Slack to aid customer-facing sales teams
10 May 2022
Zoom now offers a video-optimized contact center service
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video conferencing

Zoom now offers a video-optimized contact center service

The capability is currently available to Zoom users in the US and California
24 Feb 2022
What is CRM documentation?
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customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
1 Oct 2021
Oracle Fusion Marketing automates lead generation
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artificial intelligence (AI)

Oracle Fusion Marketing automates lead generation

The AI-powered platform automates campaign configuration across touchpoints
20 Sep 2021
Intuit plans end-to-end SMB platform after $12 billion Mailchimp acquisition
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mergers and acquisitions

Intuit plans end-to-end SMB platform after $12 billion Mailchimp acquisition

The firm wants to give customers a full suite of tools to manage their businesses, from marketing to accounting
14 Sep 2021
Three-step guide to modern customer experience
Three-step guide to modern customer experience - whitepaper from Oraclewhitepaper
Whitepaper

Three-step guide to modern customer experience

Support the critical role CX plays in your business
10 Sep 2021
Becoming an experience-based business
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Whitepaper

Becoming an experience-based business

Your blueprint for a strong digital foundation
23 Aug 2021
Quantum Metric’s CRM solution now available on Salesforce AppExchange
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software as a service (SaaS)

Quantum Metric’s CRM solution now available on Salesforce AppExchange

The solution provides agents with real-time insights into customer friction and satisfaction
8 Jun 2021
Humanising customer experience through technology
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Whitepaper

Humanising customer experience through technology

How to win and maintain customer trust
21 May 2021
Are you failing to deliver a single view of the customer?
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Whitepaper

Are you failing to deliver a single view of the customer?

Ensure 'connectedness' across four business areas to achieve personalisation
17 May 2021