help desk

Find out how to get expert help and support for Windows 10 from Microsoft and others

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe

Tech giant relents after lawsuits and petition demand it to fix its troubled design

It may not have much flair, but this 1080p monitor is excellent value

Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce

A help desk presents opportunities to resolve problems effectively and build good client relationships

Users! Who needs 'em?

Keeping track of your IT infrastructure doesn't have to be expensive or complicated as Karl Wright discovers.

Staff are looking to ‘up-skill’ and handle more complex customer queries with a variety of platforms, but lack the IT resources to do the job effectiv…

A survey of IT managers finds they are deluged by a troubleshooting ‘rush hour’ at the beginning of every working week.

Wales aims to combat e-crime, Hull University gets help with data archiving, Dyfed Powys Police seek to improve helpdesk services and Manchester’s con…

A new report shows nearly 50 per cent of IT pros work during their holidays.

Five-year contract with the British bread-maker will provide helpdesk support for nearly 2,000 users.