help desk
How to get help in Windows 10

How to get help in Windows 10
Find out how to get expert help and support for Windows 10 from Microsoft and others
22 Oct 2021
Liberty Global picks Cisco to unify its customer services

Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Apple offers free fixes for faulty MacBook keyboards

Apple offers free fixes for faulty MacBook keyboards
Tech giant relents after lawsuits and petition demand it to fix its troubled design
25 Jun 2018
Asus VC239H review: A budget belter

Asus VC239H review: A budget belter
It may not have much flair, but this 1080p monitor is excellent value
21 Feb 2018
Smartphone sales around the world to remain weak this year

Smartphone sales around the world to remain weak this year
Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce
13 Feb 2018
How can a help desk build your business?

How can a help desk build your business?
A help desk presents opportunities to resolve problems effectively and build good client relationships
16 Oct 2017
Helpdesk gripes: Why is the Wi-Fi not working?

Helpdesk gripes: Why is the Wi-Fi not working?
Users! Who needs 'em?
17 Dec 2014
Spiceworks review

Spiceworks review
Keeping track of your IT infrastructure doesn't have to be expensive or complicated as Karl Wright discovers.
29 Nov 2010
Call centre IT drains productivity

Call centre IT drains productivity
Staff are looking to ‘up-skill’ and handle more complex customer queries with a variety of platforms, but lack the IT resources to do the job effectiv…
17 Sep 2008
IT requests cause Monday morning blues

IT requests cause Monday morning blues
A survey of IT managers finds they are deluged by a troubleshooting ‘rush hour’ at the beginning of every working week.
5 Aug 2008
Public Sector Roundup: e-crime business threat

Public Sector Roundup: e-crime business threat
Wales aims to combat e-crime, Hull University gets help with data archiving, Dyfed Powys Police seek to improve helpdesk services and Manchester’s con…
11 Jun 2008
More holidays for overworked IT staff

More holidays for overworked IT staff
A new report shows nearly 50 per cent of IT pros work during their holidays.
3 Jun 2008
Warburtons signs Atos for helpdesk support

Warburtons signs Atos for helpdesk support
Five-year contract with the British bread-maker will provide helpdesk support for nearly 2,000 users.
30 May 2008