Ofcom net neutrality update dismisses calls for big tech contributions

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Ofcom has issued an update on net neutrality guidance giving network operators more flexibility to offer tiered services, but dismissing the idea that big tech should be contributing to network costs.

In a new report examining the current state of net neutrality rules in the UK, the telecoms regulation said current rules are working well but that updated guidance will provide telcos with greater clarity on the matter. 

"The net neutrality rules are designed to constrain the activities of broadband and mobile providers; however, they could also be restricting their ability to develop new services and manage their networks efficiently," said Selina Chadha, Ofcom’s director of connectivity.

"We want to make sure they can also innovate, alongside those developing new content and services, and protect their networks when traffic levels might push networks to their limits."

In line with this, Ofcom said broadband and mobile providers can offer premium quality retail broadband or mobile packages - for example, to support gaming applications that need low latency - and develop new specialized services for applications such as remote surgery and driverless cars

At present, they're allowed to use traffic management measures to avoid congestion over their networks at peak times. Similarly, in most circumstances, telcos can offer ‘zero-rating’ packages through which users aren't charged for accessing certain content or services, such as public health advice from the NHS.

Big tech won't be paying

However, resisting industry demands, Ofcom said it hasn't seen sufficient evidence that broadband and mobile providers should be able to charge content providers for carrying their traffic, pointing out that this would require a change in the law.

The move has been broadly welcomed by the industry, with Mobile UK, the trade association for the UK’s four mobile network operators, saying that it should improve the investment outlook for British telcos and the online market more generally.

Telcos, it said, would have greater freedom to create innovative packages and services.

However, Mobile UK did raise concerns over Ofcom's refusal to recommend big tech should be forced to contribute financially to network maintenance. 

"As Ofcom acknowledged during its consultation, they are constrained by the law and this was as far as they could go within existing rules," said chief executive Hamish MacLeod.

"We now ask the government to remove the regulations which are hindering investment and innovation, and replace them with a principles-based code which protects basic freedoms but promotes innovation."

BT described Ofcom's statement as a step in the right direction and welcomed the move. The telecoms giant said the decision will enable operators to manage congestion more effectively in the event of major events or disruptions. 


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"At present, we build our network to accommodate these extraordinarily high peaks (despite them being occasional and often very short duration) to avoid a poor customer experience," it says in a statement. 

"But that’s akin to investing in an extra 10 motorway lanes only to see them used by bank holiday traffic just a few times a year." 

BT added that telcos should be allowed to negotiate with content providers in specific circumstances, however. Otherwise, it warned that the challenges of meeting growing demand will “remain reliant on telcos funding endless capacity upgrades”.

While the concept of net neutrality has slipped under the radar in the UK so far, the topic has been highly divisive in the US. 

There have been concerns that removing regulation allows providers to prioritize or demote traffic to different platforms, apps, and websites purely for their own commercial advantage. 

Donald Trump declared it an issue for the free market to resolve and abolished the rules - only for the Federal Communications Commission to announce earlier this month that they should be reinstated.

Emma Woollacott

Emma Woollacott is a freelance journalist writing for publications including the BBC, Private Eye, Forbes, Raconteur and specialist technology titles.