HP Chromebook 11 sales halted because of overheating chargers
Google and HP call time on Chromebook 11 sales following reports of overheating.
HP and Google have called a halt to sales of the Chromebook 11 laptop, in the wake of reports about overheating device chargers.
The laptop, which is made by HP and features Google's Chrome OS, was released last month and retails at 229.
At the time of writing, the listings for the device had been removed from the Amazon, HP and Google online stores.
Google and HP confirmed the product had been withdrawn from sale following a "small number" of reports about Chromebook 11 chargers being damaged because of overheating.
"We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can," said Caesar Sengupta, vice president of product management at Google, in a statement.
He also urged people who have bought the product not to use its original charger.
"In the interim, they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone," Sengupta added.
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
How much impact this move will have on overall Chromebook sales remains to be seen, as similar devices made by the likes of Acer, Samsung and Lenovo are unaffected by the sales ban.
At the time of writing, there was no word from either company on when sales of the device were likely to resume.
-
US gov makes $2bn investment in domestic quantum firmsNews The Department of Commerce says it wants to strengthen the country's presence in this critical technology sector
-
Data center industry faces ticking power time bombNews Technical and regulatory hurdles make colocation unscalable for most developers, Wood Mackenzie has warned
-
The HP EliteBook X Flip G1i offers peace of mind to paranoid professionals who crave mobile workingReviews Looking past the lack of a multi-core roar in its Lunar Lake chip, there's very little to complain about in this mobile and security-centric hybrid machine
-
The HP EliteBook 8 G1a 16 is a portable 16-inch machine that'll keep your sensitive data under lockdown – but there's a catchReviews This simple and stylish 16in AMD-powered machine can help you work with peace of mind in the office or on the move, so long as you don't need to run many heavy-duty workloads
-
HP Series 7 Pro 732xk monitor review: A game-changer for big-screen productivityReviews The Series 7 Pro 732xk majors on style and productivity-focused image quality – only motion clarity misses the mark
-
HP ProBook 4 G1a review: A no-frills business machine for the average officeReviews A serious but dull business laptop, however, HP's ProBook 4 is a decent middle-tier machine
-
The HP ZBook Ultra G1a offers truly impressive levels of performance – a genuine game-changerReviews AMD's new Ryzen AI Max+ 395 redefines what we can expect from a laptop chipset with an integrated GPU and delivers outstanding performance
-
The HP ZBook X G1i is a full-throttle juggernaut – you couldn't ask for much more from a workstationReviews The HP ZBook X G1i offers almost everything you could want from a workstation, and it's delightful to use
-
HP ZBook 8 G1ak 14 review: Plenty of promise but falls shortReviews This portable mobile workstation promises so much but fails to deliver in a few key quarters – meaning it's hard to justify its price tag
-
We're in the age of "mega-tasking," and here's what HP is doing about itnews The world's first ultrawide conferencing monitor and a Nvidia-powered workstation aim to tackle our growing work demands