Three-step guide to modern customer experience
Support the critical role CX plays in your business


Customer service teams are on the front lines when it comes to delivering a winning customer experience. But what is a winning customer experience?
Whether it’s answering common questions, trying to make something right for a frustrated customer, or resolving an issue that has spun out of control—it’s important that customer service strategies, technologies and teams deliver on high expectations.
Download this three-step guide and learn how to support the critical role service plays in your CX strategy.
.
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.
For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.
-
Despite the hype, cybersecurity teams are still taking a cautious approach to using AI tools
News Research from ISC2 shows the appetite for AI tools in cybersecurity is growing, but professionals are taking a far more cautious approach than other industries.
-
A new, silent social engineering attack is being used by hackers
News Security researchers have warned the 'FileFix' technique, which builds on the notorious 'ClickFix' tactic, is being used in the wild by threat actors.
-
Four data challenges holding back your video business
whitepaper Data-driven insights are key to making strategic business decisions that chart a winning route
-
The Total Economic Impact™ of SAP finance transformation services with TruQua
Whitepaper Business benefits and cost savings enabled by accelerating the SAP central finance transformation
-
The Total Economic Impact™ of IBM iX digital commerce services
Whitepaper Delivering strategic growth with experience-led commerce solutions
-
Technology Ecosystem benchmark report
Whitepaper The evolution of the IT industry
-
Why you should invest in your CRM system
Sponsored A unified and better integrated service can boost efficiency, digital transformation and customer experience
-
How to boost ROI from your CRM system
Sponsored To deliver the results you want, you need to understand the full capabilities of your CRM system
-
Twilio tackles 'crucial' customer retention with trio of platform upgrades
News The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
-
Taking a design-led, data-driven approach to experience transformation
Whitepaper Deliver compelling, relevant customer and employee experiences in the digital-first era