IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Cabinet minister says “sort it out” after O2 signal problems

UK customers take to Twitter after bank holiday outage

o2 sign

Mobile operator O2 was left red-faced after thousands of customers lost signal across the UK on bank holiday Monday.

The company was told to "sort it out" by Business Secretary Sajid Javid, who took to Twitter along with hundreds of others to criticise the service.

After several hours of downtime, the network for affected customers in London, Manchester, Glasgow and Northern Ireland was back online at 11.35pm yesterday.

O2 blamed phone mast issues around the UK for the problem, adding: "We apologise for any inconvenience caused to those customers affected and we will now begin a full investigation to identify the root cause."

While Cabinet minister Javid had tweeted "No signal @O2. Please sort it out", telecoms expert Dan Howdle said it was unlikely that angry customers venting on Twitter would actually switch providers.

The editor-in-chief of said: "As infuriating as it may be during the disruption, I would be very surprised if many jump ship from O2 as a result."

He pointed to his own research of 2,500 UK mobile users, which found 50 per cent are still with the same provider they signed up with years ago.

Howdle added that instead of just venting frustrations on social media, customers should be prepared to move for better service.

"If reliability is our number one consideration, as many O2 users affected by the outage now claim, we must be prepared to vote with our feet," he said.

O2 is in the process of being bought by Three owner Hutchinson for 10.25 billion.

Three itself suffered an outage in Ireland last month.

Featured Resources

The Total Economic Impact™ Of Turbonomic Application Resource Management for IBM Cloud® Paks

Business benefits and cost savings enabled by IBM Turbonomic Application Resource Management

Free Download

The Total Economic Impact™ of IBM Watson Assistant

Cost savings and business benefits enabled by Watson Assistant

Free Download

The field guide to application modernisation

Moving forward with your enterprise application portfolio

Free Download

AI for customer service

Discover the industry-leading AI platform that customers and employees want to use

Free Download

Most Popular

Why convenience is the biggest threat to your security

Why convenience is the biggest threat to your security

8 Aug 2022
How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

29 Jul 2022
UK water supplier confirms hack by Cl0p ransomware gang

UK water supplier confirms hack by Cl0p ransomware gang

16 Aug 2022