IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Uber sends hacking victim new password in plain text email

Hacked Uber user highlights taxi firm's security response issues

Black taxi cab sign

Uber's security policy has come under scrutiny after another user had her account hacked.

The taxi app company reportedly took more than 24 hours to respond to the New York-based user, who found calls and charges from the UK had appeared on their account, according to Motherboard.

Hackers have targeted Uber accounts before, but the latest incident not only resulted in a delay, but with Uber sending the victim her new password in a plain text email.

When Uber eventually responded to complaints about the incident, it was with an email informing the user that they had changed their password, writing it in a plaintext email.

This is a well-known security misstep, lacking the basic encryption preventing hackers from finding the password in such an email.

George Rosamond, a system administrator specialising in privacy and security, told Motherboard: "These companies act like innovators, but in reality they really are reusing old infrastructures and practices. A little time and energy spent approaching the old security questions could go a long way."

Whether this was the fault of one Uber employee or something indicative of Uber's general security policies is currently unclear, but the experience did lead the user in question to request Uber delete their account and all information associated with it.

The news comes a week after Uber reportedly put together a $3 billion bid for Nokia's mapping service, known as Here.

Uber currently relies on Google Maps, but wants to own its own technology as Google works on developing driverless cars.

While Google Maps is by far the most popular mapping tool, Nokia's Here dominates the automobile space.

Featured Resources

The 3D skills report

Add 3D skills to your creative toolkits and play a sizeable role in the digital future

Free Download

The increasing need for environmental intelligence solutions

How sustainability has become a major business priority and is continuing to grow in importance

Free Download

2022 State of the multi-cloud report

What are the biggest multi-cloud motivations for decision-makers, and what are the leading challenges

Free Download

Solve global challenges with machine learning

Tackling our word's hardest problems with ML

Free Download

Recommended

GTA V vulnerability exposes PC users to partial remote code execution attacks
vulnerability

GTA V vulnerability exposes PC users to partial remote code execution attacks

23 Jan 2023
MSI to release securer BIOS settings after critical flaw discovered
vulnerability

MSI to release securer BIOS settings after critical flaw discovered

20 Jan 2023
The scariest cyber security horror stories of 2022
cyber security

The scariest cyber security horror stories of 2022

22 Dec 2022
Uber says compromised third-party to blame for data breach
data breaches

Uber says compromised third-party to blame for data breach

13 Dec 2022

Most Popular

Windows 10 users locked out of devices by unskippable Microsoft 365 advert
bugs

Windows 10 users locked out of devices by unskippable Microsoft 365 advert

3 Feb 2023
Why energy efficient technology is key to a sustainable business
Sponsored

Why energy efficient technology is key to a sustainable business

16 Jan 2023
What's powering Britain’s fibre broadband boom?
Network & Internet

What's powering Britain’s fibre broadband boom?

3 Feb 2023