Shiseido reportedly suffers data breach

Shoppers walk past Japanese multinational personal care company Shiseido store seen in Hong Kong

The UK branch of cosmetics giant Shiseido has reportedly fallen victim to a data breach involving personal details belonging to “hundreds” of former and current employees.

The Japanese company has been accused of failing to notify the affected staff that their data, including address information, passport and ID images, and bank details, had been stolen.

Several employees have reported being victims of fraud, with their personal data being used to open fraudulent businesses as well as take out bank loans and insurance, according to testimonies obtained by beauty industry watchdog Estee Laundry.

Shiseido’s management and HR department had reportedly “denied responsibility, refusing to contact ex-employees to alert them”.

“We have had to contact ex-colleagues and staff ourselves,” one anonymous source told Estee Laundry, adding that the company’s HR and legal teams “refused to offer any help”.

This has resulted in some victims of the breach being forced to take on the scammers themselves as well as cover the expenses of having their names cleared. After discovering in March that their personal information had been used to open a fraudulent business, another anonymous employee was forced to “pay court fees to get [themselves] removed from the company”.

Another former employee said that they had “spent over a month deleting and deactivating accounts” while not knowing how scammers managed to obtain the personal data.


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In both cases, the victims were ultimately notified about the data breach by former Shiseido colleagues. The incident is said to be limited to Shiseido’s UK branch.

Shiseido wasn’t immediately available to comment on the allegations. If confirmed, this would be the second mass data breach involving the cosmetics company in six years, following a 2016 case that saw the personal details of 420,000 customers leaked. The data obtained by the hackers included credit card information belonging to 56,000 users who had made purchases through Shiseido’s online store over a time period close to five years, between 14 December 2011 and 4 November 2016.

Shiseido is known to use single sign-on (SSO) authentication provided by CyberArk Identity for its 30,000 employees worldwide.

Sabina Weston

Having only graduated from City University in 2019, Sabina has already demonstrated her abilities as a keen writer and effective journalist. Currently a content writer for Drapers, Sabina spent a number of years writing for ITPro, specialising in networking and telecommunications, as well as charting the efforts of technology companies to improve their inclusion and diversity strategies, a topic close to her heart.

Sabina has also held a number of editorial roles at Harper's Bazaar, Cube Collective, and HighClouds.