Zoom CEO admits company "moved too fast" as privacy issues mount
Eric Yuan insists platform will put "privacy and security first"
Zoom's founder and CEO has admitted his company made "missteps" that should have been fixed before the service became so popular during the coronavirus pandemic.
Five essentials of a secure modern workplace
The CIO's guide to unleashing productivity whilst minimising riskDownload now
Eric Yuan told CNN that the company had "moved too fast" and should have done more to enforce password and meeting room security.
The service is currently seeing a spike in usage as more and more people are using video conferencing to connect to work colleagues, family and friends. Recent reports have suggested that Zoom is now more popular in the US than Microsoft Teams, with its user base surging from 10 million to 200 million in recent weeks.
However, this has resulted in more scrutiny of the service as numerous security issues have come to the fore. From "zoomboming" to confusion over its level of encryption, Zoom has been dogged by security concerns, forcing its CEO to make public apologies.
"During this COVID-19 crisis, we moved too fast," he said. "Our intention was to serve the end-users, but we had some missteps. We should have done something to enforced password and meeting rooms and double-checked everything. We should have taken actions to fix those missteps.
"New user cases are very different from our traditional customer base where they have an IT team to support them. We've learned our lessons and we've taken a step back to focus on privacy and security."
Yuan was tougher on himself in an earlier interview with The Wall Street Journal, saying that he "really messed up as CEO" and that he felt an obligation to win back user trust.
Zoom's internal criticism follows a troubling few weeks where a number of problems have plagued the videoconferencing platform. Most recently, its been the target of a hack known as 'Zoomboming', where unwanted guests invade a meeting.
The issues have seen a number of companies and organisations drop the services, such as the FBI and Elon Musk's SpaceX. Going forward, Yuan promised to make Zoom a "privacy and security-first company".
The case for a marketing content hub
Transform your digital marketing to deliver customer expectationsDownload now
Fast, flexible and compliant e-signatures for global businesses
Be at the forefront of digital transformation with electronic signaturesDownload now
Why CEOS should care about the move to SAP S/4HANA
And how they can accelerate business valueDownload now
IT faces new security challenges in the wake of COVID-19
Beat the crisis by learning how to secure your networkDownload now