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AI agents aren’t cutting it in customer serviceNews Three-quarters of companies have had to pause or halt deployments of AI agents in customer service
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Your customers aren’t keen on that customer service chatbot you introducedNews Consumers still prefer interacting with real people, not clunky chatbots
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Flaw in Lenovo’s customer service AI chatbot could let hackers run malicious code, breach networksNews Hackers abusing the Lenovo flaw could inject malicious code with just a single prompt
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Customer insights: Customer experience testimonialsWhitepaper Learn how enterprises like yours drive seamless experiences while reducing costs
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Customer operations for dummiesWhitepaper Second ServiceNow special edition
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