Customer operations for dummies
Second ServiceNow special edition
Delivering high-quality customer service has always been a top priority for businesses. In today’s landscape, companies compete with each other by offering personalized experiences.
This book explores how business leaders can blend traditional customer service technology with customer operations philosophy to create a seamless journey that integrates service engagement, operations, and delivery.
The topics covered in this asset include:
- Digital workflows and their game-changing impact on customer service
- Barriers to delivering products and services to millennials and other customer segments
- How to successfully connect front, middle, and back offices
Download now.
Provided by ServiceNow
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.
For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.
-
Version 1 to expand AI services with CreateFuture acquisitionNews The deal will create a €500m digital transformation business with more than 4,000 employees
-
ServiceNow wraps up $7.75 billion Armis acquisitionNews The deal brings real-time visibility and cyber exposure management capabilities to the ServiceNow AI Platform
-
Surging memory costs are scuppering digital transformation projectsNews Most organizations are already affected by memory cost increases, with no light at the end of the tunnel any time soon
-
The higher education sector has a digital transformation problemNews A TCS study highlights a growing gap between ambition and execution, as the sector moves towards intelligent and experience-led education models
-
In-house IT builds are falling flat and going way over budget – here's whyNews IT leaders say delays and hidden costs mean that many projects are eventually scrapped
-
AND Digital fuels US expansion with new leadership appointmentNews The digital consultancy is scaling US operations to meet growing demand for enterprise digital transformation services
-
MoD and Oracle forge closer ties as IT modernization acceleratesNews The UK’s defence ministry will move legacy systems to Oracle Cloud Infrastructure as part of the expanded agreement
-
IDC: The business value of IBM MaximoWhitepaper Integral to the transformation of asset management

