Delivering high-quality customer service has always been a top priority for businesses. In today’s landscape, companies compete with each other by offering personalized experiences.
This book explores how business leaders can blend traditional customer service technology with customer operations philosophy to create a seamless journey that integrates service engagement, operations, and delivery.
The topics covered in this asset include:
- Digital workflows and their game-changing impact on customer service
- Barriers to delivering products and services to millennials and other customer segments
- How to successfully connect front, middle, and back offices
Download now.
Provided by ServiceNow
-
Government CIOs prepare for big funding boosts as AI takes hold in the public sectorNews Public sector IT leaders need to be mindful of falling into the AI hype trap
-
Most in-house IT builds are doomed to fail – here’s whyNews New research indicates that DIY projects are a false economy
-
UCaaS: Why organisations are turning to unified communicationswhitepaper
-
Heavy workloads and botched digital initiatives are causing ‘transformation fatigue’ – and enterprises risk losing top talent if they don’t change their waysNews Digital transformation “fatigue” is becoming a real problem as enterprises look to modernize at rapid pace
-
Government Digital Transformation Doctrine Pillar 5: Sustainable Transformationvideo
-
Government Digital Transformation Doctrine Pillar 4: Procurementvideo
-
AWS case study – ZNotes helps 6M students prepare for exams using AWS Bedrockcase study
-
AWS case study - Royal Borough of Kingston and London Borough of Suttoncase study
