Customer operations for dummies
Second ServiceNow special edition
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AI is rewriting the rules for MSPs in cybersecurityNews The inescapable presence of AI is changing what customers expect from MSPs, who are increasingly being pulled into business decisions that extend beyond technology
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EU sues over delays to border control biometricsNews EU-LISA is suing IBM, Leonardo, and Atos over Entry/Exit System delays
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Gartner says CIOs must apply the brakes on AI to balance value and riskNews Careless AI consumption is having the biggest drag on AI momentum, according to Gartner analysts
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ServiceNow says the AI race will create a 'human renaissance' jobs boomNews AI might be transforming roles, but ‘human skills’ will still be vital for enterprises
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HMRC eyes low-code transformation gains with £78m Atos dealNews Atos will provide HMRC with technical support across its entire “low-code ecosystem”
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NinjaOne partners with ServiceNow to supercharge IT helpdesk teamsNews The new integration provides real-time endpoint visibility and unified workflows for service desk teams
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UK firms still can't master the basics when it comes to AI adoptionNews Brit enterprises have doubled AI spending but won't see results until they sort IT foundations like data management and governance
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European SMBs are leading the way in AI execution – here's whyNews Small businesses in Europe are far more effective at operationalizing AI than North American counterparts
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'This is a practical step that paves the way for a better service for taxpayers': HMRC pens £175m deal with Quantexa in data modernization push
News The UK AI unicorn will work to improve HMRC’s core data infrastructure
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Version 1 to expand AI services with CreateFuture acquisitionNews The deal will create a €500m digital transformation business with more than 4,000 employees
