Delivering high-quality customer service has always been a top priority for businesses. In today’s landscape, companies compete with each other by offering personalized experiences.
This book explores how business leaders can blend traditional customer service technology with customer operations philosophy to create a seamless journey that integrates service engagement, operations, and delivery.
The topics covered in this asset include:
- Digital workflows and their game-changing impact on customer service
- Barriers to delivering products and services to millennials and other customer segments
- How to successfully connect front, middle, and back offices
Download now.
Provided by ServiceNow
-
Cisco takes aim at AI security at RSAC with ServiceNow partnershipNews The companies claim Cisco AI Defense and ServiceNow SecOps will help address new challenges raised by AI
-
Why veterans can excel in data centers – and could help the IT sector address its skill shortagesIn-depth Ex-military workers can bring software and hardware to civilian roles
-
Modernize Active Directory: Break Free from the Limitations of ADWhitepaper Augment your IT environment without disrupting it—get more from Active Directory
-
ServiceNow bolsters agentic AI offering with $2.85bn Moveworks acquisitionNews ServiceNow has announced it has entered into a definitive agreement to acquire enterprise AI specialist Moveworks for $2.85 billion.
-
Optimise CX and accelerate business growth through your voice networkwhitepaper Protecting the human experience in a digital world
-
What tomorrow’s tech leaders can learn from today’swhitepaper AI impacts all sectors and is transformative for business, but what is AI and how does it work?
-
IDC InfoBrief: Sustainability doesn’t need to be all stick and no carrotwhitepaper CIOs are facing two conflicting strategic imperatives
-
Why technology, cyber, and privacy risk management are critical for digital transformationWhitepaper Reduce costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
-
Five steps for implementing predictive AI successfullywhitepaper Predictive AI has a role to play in the data-driven business, but it will only perform well if it is properly implemented
-
Infosys and ServiceNow want to ramp up enterprise transformation with AINews The new partnership aims to accelerate ServiceNow implementation by almost 30-40%, Infosys said
