Customer experience (CX) trends
Customer service insights in the GenAI era
By
ITPro
published
(Image credit: ServiceNow)
-
Post-cloud strategy: Architecting the next enterprise stackAs enterprises rethink their dependence on hyperscale, hybrid architectures are emerging as the new foundation for resilient, AI-ready infrastructure
-
Anthropic just launched Claude Fable 5, its first Mythos-class AI modelNews The launch of Claude Fable 5 marks the first public release of a Mythos-class AI model
-
SecurityHQ names Aaron Hambleton as VP of product and servicesNews Industry veteran will lead product and service innovation across the provider's cybersecurity portfolio
-
ServiceNow wraps up $7.75 billion Armis acquisitionNews The deal brings real-time visibility and cyber exposure management capabilities to the ServiceNow AI Platform
-
IDC: The business value of IBM MaximoWhitepaper Integral to the transformation of asset management
-
UCaaS: Why organisations are turning to unified communicationswhitepaper
-
Government Digital Transformation Doctrine Pillar 5: Sustainable Transformationvideo
-
Government Digital Transformation Doctrine Pillar 4: Procurementvideo
-
AWS case study – ZNotes helps 6M students prepare for exams using AWS Bedrockcase study
-
AWS case study - Royal Borough of Kingston and London Borough of Suttoncase study
