Customer experience (CX) trends
Customer service insights in the GenAI era
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A spate of cyber attacks has rocked JapanNews With over 100 cyber attacks impacting major sectors this year, Japan’s ruling party is calling for an emergency taskforce to strengthen AI defenses
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Top takeaways: The AI tokenomics challengeFeature Why invisible metering, compounding agentic workflows, and production scale turn enterprise AI into an open tab – and how leaders can govern for measurable value
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ServiceNow says the AI race will create a 'human renaissance' jobs boomNews AI might be transforming roles, but ‘human skills’ will still be vital for enterprises
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NinjaOne partners with ServiceNow to supercharge IT helpdesk teamsNews The new integration provides real-time endpoint visibility and unified workflows for service desk teams
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SecurityHQ names Aaron Hambleton as VP of product and servicesNews Industry veteran will lead product and service innovation across the provider's cybersecurity portfolio
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ServiceNow wraps up $7.75 billion Armis acquisitionNews The deal brings real-time visibility and cyber exposure management capabilities to the ServiceNow AI Platform
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IDC: The business value of IBM MaximoWhitepaper Integral to the transformation of asset management
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UCaaS: Why organisations are turning to unified communicationswhitepaper
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Government Digital Transformation Doctrine Pillar 5: Sustainable Transformationvideo
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Government Digital Transformation Doctrine Pillar 4: Procurementvideo
