AI for customer service smartpaper
Improve customer experiences and boost brand loyalty and retention with gen AI chatbots
This asset will help you understand how to use AI and new technology to increase customer satisfaction, reduce operating costs, and drive new sources of revenue.
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Pure Storage’s expanded partner ecosystem helps fuel Q3 growthNews The data storage vendor has announced a 16% year-over-year revenue hike in its latest earnings report, driven by continued channel and product investment
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Partners have been ‘critical from day one’ at AWS, and the company’s agentic AI drive means they’re more important than everNews The hyperscaler is leaning on its extensive ties with channel partners and systems integrators to drive AI adoption
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AWS CEO Matt Garman says AI agents will have 'as much impact on your business as the internet or cloud'News Garman told attendees at AWS re:Invent that AI agents represent a paradigm shift in the trajectory of AI and will finally unlock returns on investment for enterprises.
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Westcon-Comstor partners with Fortanix to drive AI expertise in EMEANews The new agreement will help EMEA channel partners ramp up AI and multi-cloud capabilities
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Microsoft quietly launches Fara-7B, a new 'agentic' small language model that lives on your PC — and it’s more powerful than GPT-4oNews The new Fara-7B model is designed to takeover your mouse and keyboard
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Anthropic announces Claude Opus 4.5, the new AI coding frontrunnerNews The new frontier model is a leap forward for the firm across agentic tool use and resilience against attacks
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Gartner says 40% of enterprises will experience ‘shadow AI’ breaches by 2030 — educating staff is the key to avoiding disasterNews Staff need to be educated on the risks of shadow AI to prevent costly breaches
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Google blows away competition with powerful new Gemini 3 modelNews Gemini 3 is the hyperscaler’s most powerful model yet and state of the art on almost every AI benchmark going
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Microsoft's new Agent 365 platform is a one-stop shop for deploying, securing, and keeping tabs on AI agentsNews The new platform looks to shore up visibility and security for enterprises using AI agents
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Some of the most popular open weight AI models show ‘profound susceptibility’ to jailbreak techniquesNews Open weight AI models from Meta, OpenAI, Google, and Mistral all showed serious flaws
