AI for customer service smartpaper
Improve customer experiences and boost brand loyalty and retention with gen AI chatbots
This asset will help you understand how to use AI and new technology to increase customer satisfaction, reduce operating costs, and drive new sources of revenue.
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Microsoft opens up Entra Agent ID preview with new AI featuresNews Microsoft Entra Agent ID aims to help manage influx of AI agents using existing tools
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Microsoft's new Agent 365 platform is a one-stop shop for deploying, securing, and keeping tabs on AI agentsNews The new platform looks to shore up visibility and security for enterprises using AI agents
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Microsoft's new Agent 365 platform is a one-stop shop for deploying, securing, and keeping tabs on AI agentsNews The new platform looks to shore up visibility and security for enterprises using AI agents
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Some of the most popular open weight AI models show ‘profound susceptibility’ to jailbreak techniquesNews Open weight AI models from Meta, OpenAI, Google, and Mistral all showed serious flaws
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'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
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Nvidia CEO Jensen Huang says future enterprises will employ a ‘combination of humans and digital humans’ – but do people really want to work alongside agents? The answer is complicated.News Enterprise workforces of the future will be made up of a "combination of humans and digital humans," according to Nvidia CEO Jensen Huang. But how will humans feel about it?
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‘I don't think anyone is farther in the enterprise’: Marc Benioff is bullish on Salesforce’s agentic AI lead – and Agentforce 360 will help it stay top of the perchNews Salesforce is leaning on bringing smart agents to customer data to make its platform the easiest option for enterprises
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This new Microsoft tool lets enterprises track internal AI adoption rates – and even how rival companies are using the technologyNews Microsoft's new Benchmarks feature lets managers track and monitor internal Copilot adoption and usage rates – and even how rival companies are using the tool.
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Salesforce just launched a new catch-all platform to build enterprise AI agentsNews Businesses will be able to build agents within Slack and manage them with natural language
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The tech industry is becoming swamped with agentic AI solutions – analysts say that's a serious cause for concernNews “Undifferentiated” AI companies will be the big losers in the wake of a looming market correction
