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Improve customer experiences and boost brand loyalty and retention with gen AI chatbots
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Health tech firm Craneware admits “significant volume” of customer and employee data exposed in cyber attackNews The incident has been contained and Craneware has launched a probe into the breach
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Cohesity taps Seb Fitzjohn to lead European partner strategyNews The former ServiceNow executive will oversee the vendor’s channel go-to-market efforts across the region
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‘A company should be able to use a model without giving up the knowledge that makes it unique’: Microsoft CEO Satya Nadella says enterprises shouldn’t be sharing so much data with AI providersNews The Microsoft chief warned that corporate data could be at risk thanks to AI models
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‘What we’re seeing right now is just rapid escalation in AI token spend’: Accenture tells staff to stop using AI for unnecessary tasks amid surging costsNews Accenture has told some staff to roll back the use of AI for basic tasks while the consultancy grapples with surging AI token costs.
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‘The claims in the suit are false’: Workday hits back amid lawsuit claiming AI recruitment discriminationNews Is AI hiring discriminatory? A California judge has given the go-ahead for a class action suit against Workday
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IT leaders are being stung by "unexpected" AI costsNews The growing costs associated with AI are hitting organizations large and small
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'Botsitting' is destroying productivity as workers spend nearly a full day each week making AI 'usable'News While workers are reporting productivity improvements, ‘botsitting’ means these are often negated
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'Most enterprises are still unprepared to operationalize it': IT leaders are bullish on agents, but keeping falling at the final hurdle – here's whyNews Forrester points to challenges scaling agentic AI, saying companies start rolling out the tech before they're ready to scale
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‘Chat is dead’: OpenAI plots ChatGPT ‘super app’ overhaul ahead of public listing – with agents and coding tools the new focusNews The company looks set to spruce up ChatGPT with a particular focus on agents to drive subscriptions
