Embracing generative AI for elevated customer service
Find out how generative AI can take your customer service to the next level
Large language models and generative artificial intelligence are increasingly being used to enhance customer service. Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment, so the race is on to accelerate the adoption of these technologies.
Most organizations recognize the benefits of AI for customer service, but they are still trying to figure out where and how to use AI. Watch this on-demand webinar from IBM to get insight into how companies are embracing generative AI to take their customer service to the next level.
Discover how companies are:
- Using conversational search and personalized recommendations to help customers find what they want
- Understanding complex customer queries and accelerating the virtual agent build experience using Watsonx Assistant
- Navigating the potential risks and concerns that come with enterprise-scale generative AI adoption
Watch now
Provided by IBM
-
CIOs and CTOs are making high-stakes decisions with incomplete information, IBM survey revealsNews Architecture, governance, and investment decisions control how fast organizations can move, what risks they can handle, and which opportunities are viable
-
Are AI tools making us less intelligent?News Growing reliance on AI tools that provide instant answers could be eroding skills, GoTo report warns
-
AI agents aren’t cutting it in customer serviceNews Three-quarters of companies have had to pause or halt deployments of AI agents in customer service
-
‘Too many employees are serving as the human middleware’: Workers are wasting a full day each week switching between disparate AI tools and internal systemsNews Transferring data from one AI tool to another is costing more time than the tools actually save
-
Your customers aren’t keen on that customer service chatbot you introduced – here's whyNews Consumers still prefer interacting with real people, not clunky chatbots
-
B2B Tech Future Focus - 2026Whitepaper Advice, insight, and trends for modern B2B IT leaders
-
'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
-
Is an 'AI' bubble about to pop?news The Bank of England warns of the risk of a market correction if enthusiasm for the technology wanes
