Large language models and generative artificial intelligence are increasingly being used to enhance customer service. Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment, so the race is on to accelerate the adoption of these technologies.
Most organizations recognize the benefits of AI for customer service, but they are still trying to figure out where and how to use AI. Watch this on-demand webinar from IBM to get insight into how companies are embracing generative AI to take their customer service to the next level.
Discover how companies are:
- Using conversational search and personalized recommendations to help customers find what they want
- Understanding complex customer queries and accelerating the virtual agent build experience using Watsonx Assistant
- Navigating the potential risks and concerns that come with enterprise-scale generative AI adoption
Watch now
Provided by IBM
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'It's slop': OpenAI co-founder Andrej Karpathy pours cold water on agentic AI hype – so your jobs are safe, at least for nowNews Despite the hype surrounding agentic AI, OpenAI co-founder Andrej Karpathy isn't convinced and says there's still a long way to go until the tech delivers real benefits.
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Is an 'AI' bubble about to pop?news The Bank of England warns of the risk of a market correction if enthusiasm for the technology wanes
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AI isn't taking anyone's jobs, finds Yale study – at least not yetReviews Researchers say it's too soon to know what generative AI's impact will be on the workforce
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Large enterprises could be wavering on AI adoptionNews AI adoption rates have dipped, but it's probably nothing to worry about for IT leaders
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Is ChatGPT making us dumber? A new MIT study claims using AI tools causes cognitive issues, and it’s not the first – Microsoft has already warned about ‘diminished independent problem-solving’News A recent study from MIT suggests that using AI tools impacts brain activity, with frequent users underperforming compared to their counterparts.
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‘Agent washing’ is here: Most agentic AI tools are just ‘repackaged’ RPA solutions and chatbots – and Gartner says 40% of projects will be ditched within two yearsNews Agentic AI might be the latest industry trend, but new research suggests the majority of tools are simply repackaged AI assistants and chatbots.
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Andy Jassy memo warns staff that Amazon will "need fewer people" as it rolls out more generative AINews Amazon's CEO tells workers to be "curious" about AI and educate themselves to protect their livelihoods
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CEOs and CISOs at odds over the benefits of generative AINews While CEOs are hugely enthusiastic, CISOs worry about governance and legacy technology
