Design frictionless banking experiences

Whitepaper cover with female holding a bank card and using a mobile device
(Image credit: ServiceNow)

Why is it so challenging to create frictionless banking experiences for customers?

Advanced technologies have the potential to dramatically transform experiences, but significant hurdles impede progress:

  • The front, middle, and back office are disconnected
  • Manual processes slow the flow of information
  • Legacy systems and applications create data silos
  • Unifying people and technology is central to improving customer experiences

Learn how some banking customers are optimizing their approach to customer experience, technology excellence, and risk and resilience with help from ServiceNow.

Provided by  ServiceNow


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