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Why the next generation of MSPs will be built around infrastructure intelligenceIndustry Insights MSPs must evolve from reactive support providers to strategic partners delivering infrastructure intelligence and insight-driven optimization
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The hidden cost of AI support: Why MSPs still struggle with escalation and repeated diagnosisIndustry Insights Why MSP service desks still struggle despite growing investments in AI automation
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'The game is to keep them interested': Netgear targets partner simplicity with next-gen platform launchNews Netgear wants to reduce complexity for partners and equip them with "sophisticated state-of-the-art tools"
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Dropzone AI expands EMEA channel reach with QBS Software distribution dealNews The exclusive partnership will bring the vendor's AI-powered SOC platform to MSSPs and VARs across the region
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When flat-fee support stops working: How UK MSPs can turn observability into marginUK MSPs should monetise managed observability to cut ticket noise, protect margins
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MSP 3.0: Managed services enter a new eraAutomation, AI, and growing compliance demands are forcing MSPs to rethink their role, moving beyond traditional IT support towards a more strategic advisory model
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Kaseya unveils open AI platform as it shifts focus from acquisitions to integrationKaseya has detailed the next phase of its AI strategy, centred on an open platform designed to connect data across its portfolio, automate routine IT operations, and help MSPs deliver more value-added services
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MSPs grow wary over supply chain security threatsNews CyberSmart’s 2026 MSP Survey found that more than two-in-five firms experienced a cyber incident linked to a supplier or third-party vendor over the past year
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Kaseya cuts the ribbon on new MSP Success program in partner growth driveNews The initiative combines digital marketing, peer collaboration, and community engagement tools to help partners tackle customer acquisition challenges
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Why More MSPs are adopting integrated platforms and vertical-specific market strategiesIndustry Insights What are the top tactics that MSPs are using to deliver these services at scale?
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As identity attacks rise, the channel has a new managed services playIndustry Insights Rising identity attacks drive demand for IAM-focused managed security services
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Vendor satisfaction drops as AI forces channel resetGTIA’s latest channel research suggests there’s a growing misalignment between partners, vendors, and traditional MSP business models
