Online shoppers spent nearly £4 billion in August
Clothing and electrical retailers are reaping the benefits of offering good online shopping experiences, according to the IMRG/Capgemini Sales Index.
British shoppers spent 3.8 billion online last month - a 16 per cent rise on spending in August last year.
Although overall month-on-month sales dipped by 10 per cent, this was close in line to seasonal trends from previous years, according to the latest IMRG/Capgemini Sales Index .
The clothing sector, which was down from July's sales like most other sectors, still performed well, with spending up by 16.5 per cent compared to August 2008.
It was said that the clothing, accessories and electrical sectors were doing particularly well due to improvements in the online customer experience, in addition to competitive pricing and better returns policies.
"It is no coincidence that in these sectors retailers are making the greatest strides to improve their online offer, with improved visuals, enhanced product information, more convenient delivery and return models and an increasing use of web 2.0 techniques," said Mike Petevinos, head of consulting for retail at Capgemini UK, in a statement.
Tina Spooner, director of information at IMRG, added that the annual growth in the online retail market showed it was withstanding the challenges of the economic downturn, and would reap the benefits during the Christmas period.
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
-
The Microsoft Azure outage explainedNews Microsoft has confirmed its Azure services are back online after a major outage impacted services across multiple regions – here's everything you need to know.
-
Why is big tech rolling back DEI initiatives?In-depth Diverse hiring targets and references to DEI in public documents have fallen markedly over the course of 2025
-
Preparing for peak: How customers purchased during peakwhitepaper The online shopping trends that shaped the parcel delivery experience during the busiest time of the 2022 calendar
-
How Crew Clothing went mobile to turn around a struggling businessCase Study Mobile sales tech unleashed a tide of change, buoying further growth across the UK coast-inspired casualwear chain
-
Going contactless with shoppers in a post-COVID worldWhitepaper Retail guide
-
Leanpath’s new tools help reduce food waste and costsNews Impact Suite uses automated action plans to help kitchens address food waste issues
-
How web retailers cope with the demands of the holiday seasonIn-depth Christmas, New Years, Boxing Day, January sales… How can web retailers meet the demands of seasonal peaks in sales?
-
Retailers start Black Friday early to avoid system outagesNews Many online retailers have learnt from the mistakes of last year by launching sales weeks or even months early
-
Amazon's drone delivery might track customer location infoNews The service will use a person's smartphone data to find them and deliver even if they are not in a static location
-
Cook deploys Qlik to track Christmas salesNews Homemade food retailer uses visual analytics to react faster to customer demand