Australia internet banking outage blamed on DDoS mitigation service

A technical issue with Akamai's DDoS platform crashed a number of online banking services

A service designed to protect against DDoS attacks has been blamed for an internet outage that affected major banks and public sector organisations across Australia on Thursday, resulting in the failure of websites and online services.

A technical issue stemming from Akamai's DDoS mitigation tool disrupted services operated by the Commonwealth Bank of Australia (CBA), Westpac Bank and ANZ, as well as Virgin Australia and the Australian postal service.

A spokesperson from ANZ told IT Pro that an issue with an external provider briefly affected connectivity on its core services, including its app and online banking. The spokesperson added that connectivity was “restored quickly” and “all our impacted services are back online”.

The root cause of the problem seems to have come from Akamai’s distributed denial-of-service (DDoS) mitigation platform Prolexic, according to IT News. “If you face the downtime, kindly turn off/route off Prolexic solution,” a customer service agent, reached via chat on Akamai’s website, advised the publication.

When asked about the problem, an Akamai spokesperson told IT Pro: “We are aware of the issue and [are] actively working to restore services as soon as possible.”

Other entities seemingly affected by the outage include the Hong Kong Stock Exchange as well as the Reserve Bank of Australia, which had to cancel its open market operations auction, as reported by Reuters.

Related Resource

Security awareness training strategies for account takeover protection

Why you need an inside-the-perimeter strategy for internal threats

Security awareness training strategies for account takeover protection - whitepaper from MimecastDownload now

Last week, a Fastly outage took out a number of websites including those belonging to Amazon, GitHub and the UK government. The cause of the problem was an issue with the company’s service configuration which triggered worldwide disruptions which it disabled. Most of the impacted sites seem to return at around noon BST.

In May, a Sabre Systems outage impacted a number of airlines around the world and interrupted their scheduled flights. One of the airlines the outage affected was Virgin Australia who confirmed that the company had experienced problems with the booking system which resulted in over 30 flights being cancelled. Tweets suggested that the outage lasted for around 3 hours.

Featured Resources

How virtual desktop infrastructure enables digital transformation

Challenges and benefits of VDI

Free download

The Okta digital trust index

Exploring the human edge of trust

Free download

Optimising workload placement in your hybrid cloud

Deliver increased IT agility with the cloud

Free Download

Modernise endpoint protection and leave your legacy challenges behind

The risk of keeping your legacy endpoint security tools

Download now

Recommended

Rackspace fortifies APAC footprint with new acquisition
cloud computing

Rackspace fortifies APAC footprint with new acquisition

19 Jan 2022
IOC defends China Olympics app after 'devastating flaw' revealed
Security

IOC defends China Olympics app after 'devastating flaw' revealed

19 Jan 2022
NSW ditches e-voting system after glitch left citizens unable to vote
digital transformation

NSW ditches e-voting system after glitch left citizens unable to vote

18 Jan 2022
Tonga communications could be down for "weeks" following volcanic eruption
Network & Internet

Tonga communications could be down for "weeks" following volcanic eruption

17 Jan 2022

Most Popular

How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

6 Jan 2022
Dell XPS 15 (2021) review: The best just got better
Laptops

Dell XPS 15 (2021) review: The best just got better

14 Jan 2022
How to speed up Windows 11
Microsoft Windows

How to speed up Windows 11

7 Jan 2022