Atlassian to end on-prem server support by 2024 in major cloud pivot

The Atlassian logo on the website seen through a magnifying glass
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Australian software company Atlassian will end support for all of its on-premise server products from 2024 as it plots a major shift to the cloud.

From 2 February 2021, customers will no longer be able to purchase or request a quote for a new server product, while prices will increase for a host of the company’s on-prem products, with a view to discontinuation three years later.

The 10 services which will no longer be supported from 2 February 2024 include Jira Service Desk Server, Bitbucket Server and Jira Software Server, among other core Atlassian products.

“From staying ahead of the latest regulatory and security requirements to expanding our ecosystem with a new development platform and introducing flexible plans, we’ve continuously invested in our cloud tools so that your teams can work flexibly and innovate quickly,” said Atlassian co-founder and co-CEO Scott Farquhar.

“But, when it comes to our mission of unleashing the potential of every team – including yours – you need us to move faster and go even further.”

Atlassian will offer on-prem support in the form of bug fixes for server products until 2022, after which point only critical flaws will be addressed, through to 2024.

The company says offering three years of support and maintenance will help customers transition to the cloud, in addition to loyalty discounts for eligible customers to upgrade to its cloud or data centre products at a lower price.

The company’s Atlassian Migration Program (AMP) also provides customers with a step-by-step guide, free migration tools, a dedicated migration support team, and a free cloud migration trial for up to 12 months.


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For customers for whom three years is not enough, the firm will also offer a robust self-managed enterprise edition, Atlassian Data Center. This will include new capabilities and integrations that makes it easier to use cloud and data centre products in harmony.

Keumars Afifi-Sabet

Keumars Afifi-Sabet is a writer and editor that specialises in public sector, cyber security, and cloud computing. He first joined ITPro as a staff writer in April 2018 and eventually became its Features Editor. Although a regular contributor to other tech sites in the past, these days you will find Keumars on LiveScience, where he runs its Technology section.