AI for customer service

A whitepaper from IBM on how AI improves customer service
(Image credit: IBM)

Conversational AI is a reality that is no longer left in the realm of science fiction. Customers are increasingly interacting with it in their homes, workplaces, and across e-commerce retail stores. In today's fast-paced reality, poor customer interaction can detrimentally impact your brand.

Studies show that up to 91% of customers will not return to a business after a bad experience. IBM watsonx Assistant is a market-leading artificial intelligence platform that will help you overcome the friction of traditional customer support.

This six-part asset shares an overview of the conversational AI landscape, its three most common use cases, common customer pain points, and will share real-world success stories from watsonx Assistant clients.

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Provided by  IBM


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