Report: Apple is aware of iOS 13 hotspot disconnect issue

Apple gives authorized service providers a workaround until it fixes the issue

Since the release of iOS 13.1.2, Apple iPhone and iPad users have complained about intermittent Wi-Fi hotspot disconnects. For the most part, the complaints have gone unaddressed, but a new report from MacRumors shows Apple is likely aware of the situation.

According to the report, Apple distributed an internal document to its authorized service providers, telling them to expect customers with complaints about hotspot-connection issues, including intermittent disconnects.

Advertisement - Article continues below

Though there is no fix yet, the memo advised service providers of a workaround – simply turn the hotspot off and back on. While this is just fine for the occasional hotspot users, if you travel for business and rely on this hotspot for your on-the-road connection, this could become quite a headache.

iOS 13.4 is due out soon, and some are hoping this update will address the issue. Unfortunately, Apple has not mentioned this in any of its update notes.

Until Apple releases a patch for this issue, we recommend verifying you are connected before submitting any long forms via your Wi-Fi hotspot. Few things are more frustrating than completing a long form and hitting “submit,” only to get the dreaded “Can’t reach this page” error.

We’ll bring you updates as we learn more about Apple’s fix for this now-known hotspot issue.

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now

Most Popular

network attached storage (NAS)

Western Digital accused of sneaking inferior SMR tech into NAS drives

1 Jun 2020
data breaches

EasyJet faces class-action lawsuit over data breach

26 May 2020
Microsoft Windows

Microsoft warns users not to install Windows 10's May update

28 May 2020