Leveraging Agentic AI to Enhance Agent Productivity and Customer Experience in Contact Center Operations

Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, AI and AI agents—specifically generative AI (GenAI)—are revolutionizing customer service and contact center operations with conversational AI and GenAI-powered assistants that enhance agent productivity, streamline workflows, and deliver personalized customer experiences. Read this IDC Spotlight report for actionable insights on leveraging AI to boost operational efficiency, reduce costs, and elevate customer satisfaction.

ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.

For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.