Operational efficiency and customer experience: Insights and intelligence for your IT strategy
Insights from IT leaders on processes and technology, with a focus on customer experience, operational efficiency, and digital transformation
Businesses are increasingly becoming efficiency focussed in order to improve productivity, customer experience, and cost effectiveness in a decreasing economy. With digital transformation high on the agenda to address this, the question is, during tough times, where should organizations focus their digitization budget?
This whitepaper from MaxContact breaks down the challenges that IT leaders are facing, sharing the key roadblocks to digital transformation, as well as ways to accelerate it, and looks to provide IT decision makers with insights and intelligence to support your future IT strategy.
From discussions around whether AI is the solution, to streamlining processes and improving customer service, this paper offers an informed view to help you maintain momentum in your DX projects and invest in the right IT for your business.
Download today to learn more.
Provided by MaxContact
-
What is Microsoft Maia?Explainer Microsoft's in-house chip is planned to a core aspect of Microsoft Copilot and future Azure AI offerings
-
If Satya Nadella wants us to take AI seriously, let’s forget about mass adoption and start with a return on investment for those already using itOpinion If Satya Nadella wants us to take AI seriously, let's start with ROI for businesses
-
Workers are wasting half a day each week fixing AI ‘workslop’News Better staff training and understanding of the technology is needed to cut down on AI workslop
-
Everything you need to know about Claude Cowork, including features, pricing, and how to access the new productivity toolNews Users can give Claude Cowork access to specific folders on their computer, allowing the bot to autonomously sort and organize files in the background while you're working away.
-
Large enterprises could be wavering on AI adoptionNews AI adoption rates have dipped, but it's probably nothing to worry about for IT leaders
-
Future focus 2025: Technologies, trends, and transformationWhitepaper Actionable insight for IT decision-makers to drive business success today and tomorrow
-
‘Archaic’ legacy tech is crippling public sector productivityNews The UK public sector has been over-reliant on contractors and too many processes are still paper-based
-
Public sector improvements, infrastructure investment, and AI pothole repairs: Tech industry welcomes UK's “ambitious” AI action planNews The new policy, less cautious than that of the previous government, has been largely welcomed by experts
-
Nearly half of workers think using AI makes them look lazy and incompetentNews AI adoption is slowing among desk workers, driven by uncertainty around its permissibility in the workplace
-
UK government trials chatbots in bid to bolster small business supportNews The UK government is running a private beta of a new chatbot designed to help people set up small businesses and find support.
