VMware's chief executive has apologised for a recent update which left many enterprises with crippled servers.
"I want to apologise for the disruption and difficulty this issue may have caused to our customers and our partners," said VMware's new chief executive Paul Maritz, writing in an open letter on the company's website.
The problem first surfaced yesterday, when users found they where unable to power up their virtual servers after updating to the latest software. Instead they were greeted with an error message claiming their virtualisation license had expired on 12 August.
It is common for software companies to leave these "time bombs" in place on beta code, in order to force users to upgrade to the full version upon release, however, it's not so common to leave the code in place when the full product is released, something Maritz acknowledged.
" ... am sure you're wondering how this could happen. We failed in two areas. Not disabling the code in the final release of Update 2 and not catching it in our quality assurance process.
"We are doing everything in our power to make sure this doesn't happen again. VMware prides itself on the quality and reliability of our products, and this incident has prompted a thorough self-examination of how we create and deliver products to our customers."
Last month, Maritz replaced founder Diane Greene as chief executive, and shortly thereafter made the firm's hypervisor free.
-
Amazon OpenSearch update targets performance boosts and lower costsNews Surging data volumes have prompted an overhaul of Amazon’s OpenSearch service
-
Cyber experts say they've identified the first case of ‘agentic ransomware’News While the JadePuffer ransomware has alarm bells ringing, it still needed a human in the loop
-
Nationwide targets private cloud gains with VMware Cloud Foundation dealNews The expanded collaboration will establish a unified private cloud platform for the high street lender
-
CISPE files antitrust complaint over Broadcom VMware partner program changesNews The industry group says businesses are being "irreparably damaged" by Broadcom changes
-
The VMware 'panic phase' is over, but that isn't stopping the exodus – 86% of companies are actively reducing their dependency and choosing alternativesNews Nearly two and a half years on from the Broadcom acquisition, VMware customers are steadily working to unwind their dependence
-
VMware partners face more disruption with latest Broadcom changes
News Broadcom’s latest VMware changes mean smaller partners could be pushed out
-
Helping customers adopt a multi-cloud infrastructure and accelerate their modernization journeySponsored Content We outline what shifting to a subscription model means for your business
-
There’s a ‘cloud reset’ underway, and VMware Cloud Foundation 9.0 is a chance for Broadcom to pounce on it
News With new security features and cost management tools, Broadcom wants to capitalize on surging private cloud adoption rates
-
Broadcom's 'harsh' VMware contracts are costing customers up to 1,500% moreNews An ECCO report says Broadcom hasn't solved customer complaints when it comes to licensing and contracts
-
Broadcom records huge growth as CEO Hock Tan hails “successful integration” of VMwareAnalysis The VMware acquisition is finally paying dividends for Broadcom
