UPDATED: O2 network hit with outage
An unexpected outage has taken down O2’s network, with vandals and thieves in the frame.


O2 customers faced yet another day of troubles as the provider reported unexpected issues' affecting its network.
The company posted a status update at 12:50am this morning saying it was experiencing problems in North London, East London, East Sussex and Kent, meaning users were unable to make calls, use the internet or send and receive emails.
At the time of publication the status of the issue was declared as "ongoing."
Social networks were soon buzzing with people complaining about the issues. IT PRO discovered users further a field than O2's stated areas were also affected, such as in Essex, Liverpool and Oxfordshire.
Twitter user @JustKimmyO_o wrote: "What's happening?! I can't seem to use my phone. People are saying it's just in London, but me and a few others from The Midlands are also having the same problem!"
O2 said it was experiencing network issues at a site in Essex, affecting the areas listed on its service status website, but did not note any other regions or detail what caused the outage.
"Engineers [are] working to fix it now," the spokesperson said.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
O2 became renowned for network outages when it began selling the iPhone.
As the exclusive carrier for the Apple iPhone for two years, its network folded under the pressure on more than one occasion due to the huge demand for data, leaving customers frustrated.
We will keep you updated with information on this story as it unfolds.
UPDATE: IT PRO has just received a statement from O2 claiming the issues on its network were caused by criminal damage.
A spokesperson said: "We continue working hard to address the issue affecting services in parts of N and E London, Kent and E Sussex. This was caused by theft and vandalism at one of our operations sites in E London."
"We sincerely apologise to affected customers and will update progress regularly."
It is not the first network to suffer as a result of crime. Back in February, a Vodafone technical facility in Basingstoke, Hampshire, was broken into and equipment stolen - leading to the network failing for potentially 100,000s of customers.
O2 is yet to confirm when it expects the network to be fully operational again.
Jennifer Scott is a former freelance journalist and currently political reporter for Sky News. She has a varied writing history, having started her career at Dennis Publishing, working in various roles across its business technology titles, including ITPro. Jennifer has specialised in a number of areas over the years and has produced a wealth of content for ITPro, focusing largely on data storage, networking, cloud computing, and telecommunications.
Most recently Jennifer has turned her skills to the political sphere and broadcast journalism, where she has worked for the BBC as a political reporter, before moving to Sky News.
-
HPE eyes enterprise data sovereignty gains with Aruba Networking Central expansion
News HPE has announced a sweeping expansion of its Aruba Networking Central platform, offering users a raft of new features focused on driving security and data sovereignty.
By Ross Kelly
-
Extreme Networks targets simplicity with Platform ONE for MSPs
News Extreme Networks has announced a new program for MSPs which includes access to its Extreme Platform ONE to address cost challenges.
By Daniel Todd
-
Zyxel Networks targets cloud networking growth with new partner program
News The revamped initiative places an increased focus on the firm’s Nebula cloud platform
By Daniel Todd
-
Closing the connectivity gap
Whitepaper Five reasons full fibre broadband is a game changer for your business
By ITPro
-
Fortify your future: How HPE ProLiant Servers deliver top-tier cyber security, management, and performance
Whitepaper Deploy servers with a secure approach
By ITPro
-
Fortify your future with HPE ProLiant Servers powered by Intel
Whitepaper Enhance your security and manage your servers more effectively
By ITPro
-
Architecting enterprise networks for the next decade
Whitepaper A new paradigm in network architecture
By ITPro
-
Better together: HPE Aruba Networking CX switches and HPE Aruba Networking Central
Whitepaper Explore the power and simplicity of managing HPE Aruba Networking CX Switches with HPE Aruba Networking Central
By ITPro