Microsoft users struggle with Windows redesign

Jury doubtful

Mainstream tech reviewers like the Wall Street Journal's Walt Mossberg or the New York Times' David Pogue have not yet weighed in on the third and latest "preview" of Windows 8, which became publicly available online on May 31.

The smattering of reviews on tech-centric blogs have generally praised the new look of Windows 8, but almost everyone has stressed how difficult users will find the switch.

"I've felt almost totally at sea confused, paralysed, angry, and ultimately resigned to the pain of having to alter the way I do most of my work," wrote Farhad Manjoo, technology columnist at online journal Slate, even as he acknowledged that there is a lot to love about Windows 8.

I've felt almost totally at sea and ultimately resigned to the pain of having to alter the way I do most of my work.

GeekWire -- Microsoft's hometown technology news website in Seattle -- was no kinder, featuring a video of one reader's father, completely stumped by how to get back to the Start menu. ( here )

"Bottom line, I've spent the past day feeling lost, and a little grumpy," wrote GeekWire's Todd Bishop, who has followed the software company as a reporter for more than a decade.

"Microsoft likes to use the words fast and fluid' to describe Windows 8, but two other words keep popping to my mind: New Coke,'" wrote Bishop, referring to Coca-Cola Co's short-lived attempt to reinvent its core product in the 1980s.

Gizmodo reviewer Mat Honan praised Windows 8's "subtle elegance" and said the Metro apps were better and easier to navigate than the last test version, but added there was nothing that "bowls you over."

ZDNet reviewer Ed Bott, a previous skeptic of Windows 8, liked the "rich and polished collection of Metro-style apps," and was the only high-profile reviewer with a wholly positive reaction.

Confusion

To be sure, any great change to a system used by more than 1 billion people every day is bound to meet with resistance.

Microsoft's Vista operating system got off to a terrible start in early 2007 due to its heavy memory demands and finicky security settings, but recovered somewhat in later updates. Almost three years later, its successor, Windows 7, became the company's fastest-selling system to date, and has now racked up more than 500 million sales.

But Apple's intuitive iOS mobile system has raised expectations, both for aesthetics and ease of use.

"I would not be able to give my mother - who is 76 - Windows 8 and expect her to be productive with it," said Forrester's Johnson. "But I'm also not sure that somebody in their 30s, or even 20s, wouldn't be confused initially by the Metro interface either."

Individual consumers and potential iPad buyers, rather than corporate customers, are the primary target for the Windows 8. Many big companies are still in the process of spending millions of dollars upgrading to Windows 7.

The success of the software will depend in part on the quality and price of machines running Windows 8, which is in the hands of PC makers such as Hewlett-Packard Co, Samsung Electronics, Lenovo Group and Acer.

But even if the machines are slick, Microsoft's online Windows Store is still no match for Apple's App Store, and will probably take several years to build momentum, which in turn removes incentives to buy tablets running the new Windows.

"I really want to use Windows 8," said Cherry of Directions on Microsoft. "But I'm not sure they've gotten to nirvana. It's a stake in the road that shows us where they want to get to - I'm not sure they are able to get there in one release."