Adecco extends Salesforce to front office

Adecco has announced it's extended the use of Salesforce to its front office, meaning the recruitment specialist can manage candidates, recruiters, and customers from one place.

The solution will also enable staff to keep tabs on customer requirements, seamlessly matching the right talent to customer demand when it's needed much faster. It's been built upon Salesforce's Analytics, Einstein, Community Cloud, Sales Cloud, Service Cloud and Marketing Cloud alongside Talent Rover's staffing and recruiting software platform.

“I am excited by the new solution and partnership we have developed over the last year with Talent Rover, Salesforce and Accenture,” said Rob James, CIO, the Adecco Group.

“We now have all the key ingredients combining proven innovative technology, industry experience and global deployment capacity to change the game for Adecco with customers and candidates. This platform has been successfully piloted over the past year, delivering impressive results in select markets and will be rapidly deployed globally.”

Adecco's front office platform enables any staff to track applicant progress, their availability and placements, also matching them with the ideal opportunities. Salesforce Marketing Cloud and Einstein AI will support candidate discovery to find the right fit more accurately.

“The world of work is fast turning digital and human resources can no longer stay on the sidelines of this process,” said Miguel Milano, president, EMEA, Salesforce.

“The HR solution that the Adecco Group is developing with Salesforce and our partners will provide professionals and candidates in this sector with a modern platform that transforms the staffing and recruitment process across every touchpoint.”