Yext has announced the availability of its AI Search solution on Salesforce AppExchange.
Yext AI Search for Salesforce helps brands enhance the customer support experience for agents and customers alike. In contrast to keyword-based search that only returns links, Yext pulls accurate answers from documents and articles and serves them as rich snippets.
Once installed, businesses can automatically add Yext AI Search to their custom Salesforce help site, agent consoles, and support forms.
"Collaborating with Salesforce highlights just how important search is to customer support in today's digital-first age," said David Rudnitsky, president and chief revenue officer at Yext.
Rudnitsky continued, "Businesses are constantly inundated with support questions, and the vast majority can be solved more easily and most cost-effectively with AI search. Our integrations solve this, marrying a support platform with a search platform to put information at the fingertips of both support agents and customers, so they can self-serve and resolve issues quickly."
Yext AI Search app’s other notable features include help site search that gives contextually relevant answers; support form deflection for answering customers’ issues in real-time; and agent console search for agents’ convenient access to FAQs within the Salesforce site.
Salesforce AppExchange GM Woodson Martin said, "Yext AI Search is a welcome addition to AppExchange, as they power digital transformation for customers with a search platform that enables faster resolution times, more manageable ticket volumes, and higher customer satisfaction rates. AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs."
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“By having instant access to information about an issue, customers will be able to self-serve and resolve issues on their own instead of having to contact customer support, while support agents will be empowered to drive faster resolution times overall,” added Yext.
Yext AI Search is priced at $2,000 per annual installation, and discounts are available for nonprofit organizations. To learn more about Yext AI Search for Salesforce Service Cloud, head over to Salesforce AppExchange Solutions.
