customer experience (CX)
Uncover new insights with your data in the cloud
Uncover new insights with your data in the cloud
React faster and anticipate change - A guide and assessment for SMBs
19 Jan 2023
Achieving transformative business results with machine learning
Achieving transformative business results with machine learning
How seven leading organisations are using machine learning to resolve key challenges and reveal new opportunities
19 Jan 2023
AI for customer service
AI for customer service
IBM Watson Assistant solves customer problems the first time
4 Jan 2023
Technology Ecosystem benchmark report
Technology Ecosystem benchmark report
The evolution of the IT industry
13 Dec 2022
The state of Salesforce 2022-2023
The state of Salesforce 2022-2023
Unlocking the next wave of business value
22 Nov 2022
The future of wholesale distribution
The future of wholesale distribution
A leader’s guide to digital transformation
21 Nov 2022
Discrete manufacturing in a changing world
Discrete manufacturing in a changing world
Leaping hurdles and spotting opportunities
21 Nov 2022
Twilio tackles 'crucial' customer retention with trio of platform upgrades
Twilio tackles 'crucial' customer retention with trio of platform upgrades
The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
3 Nov 2022
Magic quadrant for enterprise conversational AI platforms
Magic quadrant for enterprise conversational AI platforms
An evaluation of the conversational AI platform (chatbot) market
24 Oct 2022
Accelerating healthcare transformation through patient-centred medtech solutions
Accelerating healthcare transformation through patient-centred medtech solutions
Seize the digital transformation opportunities to streamline patient care and optimise patient outcomes
20 Oct 2022
Customer 360 for data leaders
Customer 360 for data leaders
Create your ideal 360° customer view solution
20 Oct 2022
Taking a design-led, data-driven approach to experience transformation
Taking a design-led, data-driven approach to experience transformation
Deliver compelling, relevant customer and employee experiences in the digital-first era
20 Oct 2022
The newest approach: Stopping bots without CAPTCHAs
The newest approach: Stopping bots without CAPTCHAs
Reducing friction for improved online customer experiences
19 Oct 2022
The financial services survival guide
The financial services survival guide
How uncertainty and disruption is forcing financial services to innovate
13 Oct 2022
Market guide for web, product, and digital experience analytics
Market guide for web, product, and digital experience analytics
Analyse customer and user behaviour, digital product performance and usage patterns to improve the digital customer experience
13 Oct 2022
Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS
Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS
The collaboration combines unified-communications-as-a-service (UCaaS) and contact centre-as-a-service (CCaaS) with bundled calls and minutes
12 Oct 2022
Gartner peer insights: Voice of the customer
Gartner peer insights: Voice of the customer
Master data management solutions
4 Oct 2022
Cyber security in the retail sector
Cyber security in the retail sector
Retailers need to ensure their business operations and internal data aren't breached
28 Sep 2022
Three ways to boost productivity with hyper-automation
Three ways to boost productivity with hyper-automation
Sharpen your competitive edge with iPaaS
22 Sep 2022
Mastering retention
Mastering retention
Turning user behaviour insights into retention strategies
15 Sep 2022
How CRM can help your business
How CRM can help your business
Are you still keeping customer details in a simple database or spreadsheet? There are several benefits of adopting an integrated CRM system
15 Sep 2022
Move to business messaging and let richer connections begin
Move to business messaging and let richer connections begin
Creating better customer relationships with high-value conversations
12 Sep 2022
Talking to a business should feel like messaging a friend
Talking to a business should feel like messaging a friend
Managing customer conversations at scale with the WhatsApp Business Platform
12 Sep 2022