A three-phased approach to observability
Whitepaperwhitepaper

A three-phased approach to observability

How to improve the customer experience by moving from reactive to data-driven behaviours
7 Sep 2020
IT Pro Live: Customer engagement in the time of COVID-19
Sponsored

IT Pro Live: Customer engagement in the time of COVID-19

How has coronavirus changed how companies interact with their clients?
1 Sep 2020
Communicating with your customers
Whitepaperwhitepaper

Communicating with your customers

The evolution of conversational AI
7 Aug 2020
From customer experience to enterprise experience
Whitepaperwhitepaper

From customer experience to enterprise experience

Six leading steps to activate your CX North Star
7 Aug 2020
Personalisation demystified
Whitepaperwhitepaper

Personalisation demystified

Enchant your customers by going from good to great
7 Aug 2020
How to create 1:1 customer experiences at scale
Whitepaperwhitepaper

How to create 1:1 customer experiences at scale

Meet the technology capable of delivering the personalisation your customers crave
5 Aug 2020
Focus on CX now
Whitepaperwhitepaper

Focus on CX now

5 Rapid-response digital marketing strategies to win and keep customers
5 Aug 2020
Customer experience 2020's top opportunity for growth
customer experience (CX)

Customer experience 2020's top opportunity for growth

To achieve CX objectives the right mix of technology and personnel must be in place
10 Jun 2020
How to deploy a modern CMS quickly
content management system (CMS)whitepaper

How to deploy a modern CMS quickly

This guide will help you choose, deploy and optimise a CMS that provides better results for your customers and your business
2 Jun 2020
Feeding the content-data loop
customer experience (CX)whitepaper

Feeding the content-data loop

Like data, content must be well-managed, trustworthy, and secure
2 Jun 2020
2020 Digital Transformation Trends Report
Whitepaperwhitepaper

2020 Digital Transformation Trends Report

Leading companies are now in the Customer Experience business
2 Jun 2020
Three key ways to speed up success with CX personalisation
Whitepaperwhitepaper

Three key ways to speed up success with CX personalisation

The route to CX personalisation
3 Apr 2020
Don’t just collect data, innovate with it.
customer experience (CX)whitepaper

Don’t just collect data, innovate with it.

Removing the barriers to the experience economy
2 Mar 2020
Cost of critical application failures revealed
A businessman opening a box of flying money to symbolise corporate spending
customer experience (CX)

Cost of critical application failures revealed

Financial losses are heightened during periods of peak customer demand
5 Nov 2019
The ethical implications of conversational AI
machine learning

The ethical implications of conversational AI

With chatbots becoming part of daily life, we look at whether the right to data privacy is being impeded
5 Nov 2018
Liberty Global picks Cisco to unify its customer services
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Great Western Railway website falls over, angering customers
Network Rail railway track
business continuity

Great Western Railway website falls over, angering customers

Train operator hasn't yet revealed the cause of the problem
2 May 2018
The state of digital disruption in five charts
digital transformation

The state of digital disruption in five charts

Who is being disrupted by digital technology and what impact is it having on businesses?
17 Jan 2018
AFC Bournemouth builds AI chatbot to interact with fans
customer experience (CX)

AFC Bournemouth builds AI chatbot to interact with fans

CherryBot interacts with supporters depending on how they're feeling
4 Jan 2018