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Uncover new insights with your data in the cloud
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Whitepaper

Uncover new insights with your data in the cloud

React faster and anticipate change - A guide and assessment for SMBs
19 Jan 2023
Achieving transformative business results with machine learning
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Whitepaper

Achieving transformative business results with machine learning

How seven leading organisations are using machine learning to resolve key challenges and reveal new opportunities
19 Jan 2023
AI for customer service
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Whitepaper

AI for customer service

IBM Watson Assistant solves customer problems the first time
4 Jan 2023
Technology Ecosystem benchmark report
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Whitepaper

Technology Ecosystem benchmark report

The evolution of the IT industry
13 Dec 2022
The state of Salesforce 2022-2023
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Whitepaper

The state of Salesforce 2022-2023

Unlocking the next wave of business value
22 Nov 2022
The future of wholesale distribution
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Whitepaper

The future of wholesale distribution

A leader’s guide to digital transformation
21 Nov 2022
Discrete manufacturing in a changing world
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Whitepaper

Discrete manufacturing in a changing world

Leaping hurdles and spotting opportunities
21 Nov 2022
Twilio tackles 'crucial' customer retention with trio of platform upgrades
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customer experience (CX)

Twilio tackles 'crucial' customer retention with trio of platform upgrades

The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
3 Nov 2022
Magic quadrant for enterprise conversational AI platforms
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Whitepaper

Magic quadrant for enterprise conversational AI platforms

An evaluation of the conversational AI platform (chatbot) market
24 Oct 2022
Accelerating healthcare transformation through patient-centred medtech solutions
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Whitepaper

Accelerating healthcare transformation through patient-centred medtech solutions

Seize the digital transformation opportunities to streamline patient care and optimise patient outcomes
20 Oct 2022
Customer 360 for data leaders
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Whitepaper

Customer 360 for data leaders

Create your ideal 360° customer view solution
20 Oct 2022
Taking a design-led, data-driven approach to experience transformation
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Whitepaper

Taking a design-led, data-driven approach to experience transformation

Deliver compelling, relevant customer and employee experiences in the digital-first era
20 Oct 2022
The newest approach: Stopping bots without CAPTCHAs
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Whitepaper

The newest approach: Stopping bots without CAPTCHAs

Reducing friction for improved online customer experiences
19 Oct 2022
The financial services survival guide
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Whitepaper

The financial services survival guide

How uncertainty and disruption is forcing financial services to innovate
13 Oct 2022
Market guide for web, product, and digital experience analytics
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Whitepaper

Market guide for web, product, and digital experience analytics

Analyse customer and user behaviour, digital product performance and usage patterns to improve the digital customer experience
13 Oct 2022
Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS
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business communications

Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS

The collaboration combines unified-communications-as-a-service (UCaaS) and contact centre-as-a-service (CCaaS) with bundled calls and minutes
12 Oct 2022
Gartner peer insights: Voice of the customer
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Whitepaper

Gartner peer insights: Voice of the customer

Master data management solutions
4 Oct 2022
Cyber security in the retail sector
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cyber security

Cyber security in the retail sector

Retailers need to ensure their business operations and internal data aren't breached
28 Sep 2022
Three ways to boost productivity with hyper-automation
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Whitepaper

Three ways to boost productivity with hyper-automation

Sharpen your competitive edge with iPaaS
22 Sep 2022
Mastering retention
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Whitepaper

Mastering retention

Turning user behaviour insights into retention strategies
15 Sep 2022
How CRM can help your business
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customer relationship management (CRM)

How CRM can help your business

Are you still keeping customer details in a simple database or spreadsheet? There are several benefits of adopting an integrated CRM system
15 Sep 2022
Move to business messaging and let richer connections begin
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Whitepaper

Move to business messaging and let richer connections begin

Creating better customer relationships with high-value conversations
12 Sep 2022
Talking to a business should feel like messaging a friend
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Whitepaper

Talking to a business should feel like messaging a friend

Managing customer conversations at scale with the WhatsApp Business Platform
12 Sep 2022